topic Re: Switch to EE in Broadband & Landline

Switch to EE

Puzzleface — Fri, 10 Jan 2025 19:02:46 GMT

Can somebody please enlighten me. I have to update my broadband to full fibre. BT and Plusnet both say it would be provided by EE so even though I register through one of these, would I actually become an EE customer and have to deal directly with them and say goodbye to my existing supplier?

Re: Switch to EE

Minkey1 — Fri, 10 Jan 2025 19:14:17 GMT

@Puzzleface

I believe so. It’s what happened to me, although it was generated by the TV side. One by one my products on BT disappeared. After decades I’ve now no account w BT and EE provide my BB, TV, and SIMs.

Not a complete success, I have to say.

But if BT Group is your only option, you’ve no choice.

Re: Switch to EE

Chris_B — Fri, 10 Jan 2025 19:17:47 GMT

@Puzzleface EE is for consumers and BT is for business users.

Re: Switch to EE

Minkey1 — Fri, 10 Jan 2025 19:21:18 GMT

Now.

Re: Switch to EE

XRaySpeX — Fri, 10 Jan 2025 23:27:49 GMT

@Puzzleface : Yes, BT intends that EE will provide BB to all consumer users while it handles the business ones. However I thought the intention remains for PN to supply the cheaper end of the market. Otherwise I see no place for PN in the world.

Re: Switch to EE

Mustrum — Sat, 11 Jan 2025 00:59:14 GMT

@Puzzleface Who is your existing supplier?

Why do you have to upgrade to full fibre?

BT are focussing on business customers, PN do not offer voice services would be the only reasons for them to suggest EE. But there are other providers.

Interested to hear why you are asking?

Re: Switch to EE

Puzzleface — Sat, 11 Jan 2025 09:22:45 GMT

I’ve been with Plusnet for 15 years. My son suggested I went full fibre as my broadband was v slow and I was at the end of my contract. Going full fibre was no more expensive and was told that eventually everyone will be moved over to fibre

Re: Switch to EE

Minkey1 — Sat, 11 Jan 2025 09:31:51 GMT

@Puzzleface

You could leave it as it is (tho for how long that would be is 🤷🏼) but if you want fibre it’ll be provided by EE and you’ll deal with them in future.

Re: Switch to EE

JimM11 — Sat, 11 Jan 2025 09:50:55 GMT

@Puzzleface DO you have a landline with PLUSNET at present, if so then that is the reason?

Re: Switch to EE

Mustrum — Sat, 11 Jan 2025 10:04:51 GMT

@Puzzleface ok, I can understand the desire, or even need to go Full Fibre but you have not said what or why PN/BT are suggesting EE.

Other than if you have a phone service you want to keep and stay with the BT Group. There are of course plenty of other suppliers who can offer the same depending on when your current contract ends.

Re: Switch to EE

XRaySpeX — Sat, 11 Jan 2025 14:03:07 GMT

Why is it you can't get FF from PN? They are offering FF up to FF 900 for £40.

However it comes with no phone line. So if you currently have a landline with PN with your ADSL or FTTC that would be the reason they are saying that you need to move to EE.

Re: Switch to EE

pcoventry8 — Sat, 11 Jan 2025 21:55:16 GMT

I worked at Plusnet for 20 years off and on. last time I was there (2023) retentions and sales were told to upsell to EE when FTTP was available, Or if someone wanted to keep the Digital Voice. So just as @XRaySpeX says.

Also the deals can be a bit sweeter if you agree to go to EE. We were often given discounts to dish out which came outside of the "up to £25 per customer" good will we had as Technical Agents. But I often did sales too

Re: Switch to EE

JimM11 — Sat, 11 Jan 2025 21:56:48 GMT

@pcoventry8 That would be because PN no longer doing Landline. FTTP would be another kettle if that was only required do not see why they would wish to give (fibre BB only) away.

Re: Switch to EE

Mustrum — Sat, 11 Jan 2025 22:01:15 GMT

Agree @JimM11 , and until late in 23 they were advising people who wanted to keep their phone service to move to BT, not EEwho at the time was not offering DV.

Re: Switch to EE

pcoventry8 — Sat, 11 Jan 2025 22:03:14 GMT

Agreed. And I spent the last 4 months working there taking complaint after complaint because agents had NOT told people who were in a stop sell that moving from FTTC to FTTP would cancel their landlines and I dealt with quite a few Telecare and pendant customers, and of course there is no going back once it's been done. Policy was changed as a result of my feedback across the whole BT Group based on the calls I took!

Eventually PN and BT are going to be swallowed up and it will all be just EE (people will no doubt disagree) . But there were briefings going around when I was there stating so.. And each month we would get a "wind down" circulation about what was being taken away next.

I recall the day, back in 2007 when we were all sat down and told BT were buying Plusnet and Metronet. The first thing they did was close Metronet, something I was a part of in many ways. Oh how my heart sunk that day. 😞

Re: Switch to EE

XRaySpeX — Sat, 11 Jan 2025 22:07:54 GMT

@pcoventry8 : Yes, under the moniker BT Consumer (BTC).

Re: Switch to EE

JimM11 — Sat, 11 Jan 2025 22:09:45 GMT

@pcoventry8 If i was a Aid dependent service thrown under the bus by that would have sued the pant's of PN if a CS rep did not inform or make it clear, ok screwing up not getting digital fairly easy and quick to fix that, but not even going to support would be a huge issue for sure. The NO return policy is bad, but you really cannot fault OR when they invest so much to get it all going.

Re: Switch to EE

pcoventry8 — Sat, 11 Jan 2025 22:09:58 GMT

Your Sig brings back memories. I spent 2 years at Freeserve/Wanadoo in Sheffield 2004-2006 - happy days!

Re: Switch to EE

pcoventry8 — Sat, 11 Jan 2025 22:11:57 GMT

No this was purely Agent error. It was resolved and the agent was let go If I remember correctly. I have once managed to get a PSTN re instated. I also had many a call with Engineers who had come to do FTTC/FTTP and noted the Landline was needed. My fault I worked on the PN COT team for fun when I was not doing my normal role.

Re: Switch to EE

Puzzleface — Sun, 12 Jan 2025 11:08:35 GMT

Thank you so much for your reply. It’s been v helpful in helping make up my mind whether to continue with the switch or stay with PN. You saying there’s no going back has made me decide to stick with the switch to EE and see how it goes. If I regret the move I can go back to PN and sacrifice my landline but if I stay with PN and realise down the line I miss my landline I’m stuffed. My husband whose nearly 80 is not great with keeping his mobile on him or charged so when I’m out and need to contact him I have more luck with the landline! Right decision? 🙂