topic Re: Can't connect Epson Printer to EE Smart Hub Pro in Broadband & Landline

Can't connect Epson Printer to EE Smart Hub Pro

lauramarsh33 — Fri, 10 Jan 2025 13:55:40 GMT

Just moved from Virgin to EE 2 days ok. Managed to connect all other devices to the Wifi except my Epson ET2720 printer (which worked fine on old internet). I have tried everything:

Uninstalled and reinstalled drivers
Done a factory and hard reset on the printer
Tried connecting via WPS, manually entering password on printer and connecting via a PC and the installation software - they all fail
Tried turning off 5Ghz and 6Ghz in the hub settings
Checked the password settings and its set to WPA3-personal-transition

Epson were useless to be honest, just kept getting me to do a hard reset and uninstall and reinstall the drivers.

Hope someone can help!

Re: Can't connect Epson Printer to EE Smart Hub Pro

XRaySpeX — Fri, 10 Jan 2025 14:08:21 GMT

Checked whose password setting? You might try changing the router's Security Type to WPA2.

Re: Can't connect Epson Printer to EE Smart Hub Pro

Profile closed — Fri, 10 Jan 2025 14:12:04 GMT

@lauramarsh33

We have the SH+, rather than the Pro , but our aged Epson 442 (sited upstairs for space reasons) connected fine via WPS on the 5 GHz band.

No help, I know.

How far away from the hub is it? Could environmental factors impact the house wifi? Does your package (what fibre plan is it?) come with extenders? Is it feasible to try an Ethernet connection?

Lastly, I believe there’s some sort of “compatibility” mode for older gear on 2.4 GHz, if that’s what your printer is.

Hopefully someone with a better idea than me will chip in. But do advise re above, as that will help them.

Re: Can't connect Epson Printer to EE Smart Hub Pro

JimM11 — Fri, 10 Jan 2025 14:49:22 GMT

@lauramarsh33 Printer only supports to WPA2 as in the manual.

Re: Can't connect Epson Printer to EE Smart Hub Pro

lauramarsh33 — Fri, 10 Jan 2025 19:35:50 GMT

The printer is upstairs - wasn’t sure if it was too far away so tried downstairs next to the hub. Still had same problems.

in terms of password I have WPA3 personal transition which will allow wpa2 for older devices.

Re: Can't connect Epson Printer to EE Smart Hub Pro

JimM11 — Fri, 10 Jan 2025 19:46:05 GMT

@lauramarsh33 is wpa2 not an option on the router?

Re: Can't connect Epson Printer to EE Smart Hub Pro

lauramarsh33 — Fri, 10 Jan 2025 20:11:30 GMT

Yes I think it is. I thought the option I had would allow wpa2 devices to work. I’ll try changing the option tomorrow and see if that helps.

Re: Can't connect Epson Printer to EE Smart Hub Pro

JimM11 — Fri, 10 Jan 2025 20:42:51 GMT

@lauramarsh33 The EE Smarthub+ WPA2 - Personal has been rock solid, been about for a long time and certainly worth a try, that is the max that your printer supports.👍

Re: Can't connect Epson Printer to EE Smart Hub Pro

lauramarsh33 — Sat, 11 Jan 2025 12:06:42 GMT

I've just checked my hub settings and I can't change the password security to WPA2 - there is no option for that. Only WPA3 and WPA3 personal transition.

Re: Can't connect Epson Printer to EE Smart Hub Pro

JimM11 — Sat, 11 Jan 2025 12:09:12 GMT

@lauramarsh33 Does your router have the compatible mode of operation that can be set up?

Re: Can't connect Epson Printer to EE Smart Hub Pro

lauramarsh33 — Sat, 11 Jan 2025 12:10:23 GMT

k, very bizarre, just plugged printer back in and now its working on the wifi - didnt do anything it just showed up! Thank you for everyones suggestions 😊

Re: Can't connect Epson Printer to EE Smart Hub Pro

Profile closed — Sat, 11 Jan 2025 12:51:12 GMT

Tech eh? Ain’t it great 🤦🏼‍♂️

Re: Can't connect Epson Printer to EE Smart Hub Pro

angelack — Wed, 14 May 2025 20:58:44 GMT

I have the identical problem. Did you ever resolve it?

Re: Can't connect Epson Printer to EE Smart Hub Pro

bobpullen — Thu, 15 May 2025 07:57:12 GMT

@angelack - Try enabling the Compatible WiFi feature and connect the printer to that.