topic Re: Contact with ee in Broadband & Landline

Contact with ee

Burrillrobert — Fri, 10 Jan 2025 16:02:23 GMT

I cannot contact you via phone and you keep cutting my broadband off so I have no way of contacting you,

There should be an online live chat but there isn't

Re: Contact with ee

XRaySpeX — Fri, 10 Jan 2025 16:15:10 GMT

@Burrillrobert :Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

For help with your broadband, text HELP to 66033 .

Re: Contact with ee

JimM11 — Fri, 10 Jan 2025 16:15:01 GMT

@Burrillrobert If you are having BB issues, use your mobile if EE have it registered in your account, and text HELP to 66033, it initiates a line check all the way through hub and to devices, if they find something wrong then you will get text back guiding you what to do next. Copy of the help below explains a little. Works well if you are on the new EE service!

Re: Contact with ee

Mustrum — Fri, 10 Jan 2025 16:17:16 GMT

@Burrillrobert The Help pages give a number of ways to get in touch, posted from there:

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Text relay and sign language services

To make a text relay call using the Relay UK service, dial 18001 in front of the following number:

07953 966 150