topic Re: Can’t add WiFi 7 to my broadband keeps saying something went wrong on ee side in Broadband & Landline

Can’t add WiFi 7 to my broadband keeps saying something went wrong on ee side

Matty-2024 — Fri, 10 Jan 2025 14:21:13 GMT

I’m trying to upgrade my WiFi to wifi 7 and it keeps comming up sorry something happen on our end

Mustrum — Fri, 10 Jan 2025 14:32:01 GMT

@Matty-2024 what broadband service do you have at the moment?

Not all packages work with the WiFi7 router.

Are you looking also to upgrade speeds, if so how long have you had your existing package>

Matty-2024 — Fri, 10 Jan 2025 14:43:32 GMT

I’ve got the all rounder package I want faster speeds I have only got 900
at the moment so would like to upgrade to WiFi 7 with faster speeds

Mustrum — Fri, 10 Jan 2025 15:28:45 GMT

@Matty-2024 do you have digital voice>

And as before how long have you had your current service?

The 1.6Gb package is not available with Digital Voice, and if you are a legacy EE Customer there are restrictions also.

You may have to give Customer Services a call if these answers do not apply to you to see what is going wrong.

HTH

Matty-2024 — Fri, 10 Jan 2025 15:31:32 GMT

I don’t have digital voice and since last year

Mustrum — Fri, 10 Jan 2025 15:34:33 GMT

ah OK, then all I can suggest you give customer services a call.

Let us know how you get on though, keen to understand why it is not working.

Matty-2024 — Fri, 10 Jan 2025 15:37:32 GMT

I can’t even talk to them online

Mustrum — Fri, 10 Jan 2025 15:42:39 GMT

I have always found them easy enough to speak to when I have had to call them.

JimM11 — Fri, 10 Jan 2025 16:17:56 GMT

@Matty-2024 If still current then also is affected that you cannot have EE TV also, 2 issues, voice and tv on the top two packages...

Matty-2024 — Fri, 10 Jan 2025 16:19:33 GMT

I only have broadband with them

JimM11 — Fri, 10 Jan 2025 16:22:43 GMT

@Matty-2024 Try doing it without logging in, see how far you get, you may be time constraint if not been with EE long enough.