topic Re: EE App - Broadband - Smart Hub Unknown Devices in Broadband & Landline

EE App - Broadband - Smart Hub Unknown Devices

James1980X — Fri, 10 Jan 2025 09:28:54 GMT

Hi All

Have a question regarding my EE Smart Hub,

Looking at my EE app and Managing my Broadband Smart Hub Plus,

It keeps showing "Unknown Devices" appearing on my Network. If I delete them they will appear again overnight.

Currently it's adding 2 or 3 per night. All are offline when I login in the morning. They don't show any info apart from an ip address and a Mac address.

I've tried calling EE but no help so far

Re: EE App - Broadband - Smart Hub Unknown Devices

XRaySpeX — Fri, 10 Jan 2025 09:33:11 GMT

MAC Address Lookup might help you id them.

Re: EE App - Broadband - Smart Hub Unknown Devices

James1980X — Fri, 10 Jan 2025 09:41:18 GMT

Tried that, get this response for all

Info

No assignment is found for this MAC: xx:xx:xx:xx:xx:xx

MAC Address more info

Locally administered addresses (LAA): the address is assigned to a device by a network administrator, overriding the burned-in address.

Note

It's also be a randomized MAC. Media Access Control (MAC) address randomization is a privacy technique whereby mobile devices rotate through random hardware addresses in order to prevent observers from singling out their traffic or physical location from other nearby devices.

Re: EE App - Broadband - Smart Hub Unknown Devices

JimM11 — Fri, 10 Jan 2025 09:44:56 GMT

@James1980X Those are normally devices that have been connected to the network and have now moved off, example a mobile phone connected and belongs to the user, when moved outside of the wireless connection they change to unknown, and normally show as offline state. Is this possible for what you have and are seeing. When you delete from the app, because the devices is already known and more than likely auto connects once gone again its a repeat and rinse... Will get similar for devices that are struggling to stay attached to the wireless network. App is not the best also at showing what is going on and also get's confused but mostly for the online status, names are normally OK. HTH

Re: EE App - Broadband - Smart Hub Unknown Devices

James1980X — Fri, 10 Jan 2025 09:50:09 GMT

Hi Jim

Thanks for the help. it could be this but just wondering about the time. They seem to happen overnight, not sure what's not connecting at these times. You might be correct but it would be great to know exactly what's happening but trying to speak to someone at EE is impossible.

Re: EE App - Broadband - Smart Hub Unknown Devices

JimM11 — Fri, 10 Jan 2025 10:17:58 GMT

@James1980X App is a chocolate fireguard, with regards to help, may also be a device that goes offline into a deep sleep mode, note your ip's and mac address that you see it with and if you suspect something like it check the app status when you think it is back online. Have similar when Grand Daughter's mobile comes back online when she fit's us into her schedule it pops back up to the name of her IOS phone sometimes just NOT always... And good luck if you do manage to get EE to help, but post back if you find anything that works out.👍 Randomized mac filtering is a nightmare at the best of times.

Just checked my app, had 2 unknowns so told to forget them, will look when they re-appear, noted there ip's and macs so i know what to look for.

Re: EE App - Broadband - Smart Hub Unknown Devices

XRaySpeX — Fri, 10 Jan 2025 10:23:27 GMT

Ignoring the "chocolate fireguard" of an app, are these devices also showing in the routers own list of connected devices under My Network? If so, do they have sensible names there?

Re: EE App - Broadband - Smart Hub Unknown Devices

JimM11 — Fri, 10 Jan 2025 11:00:47 GMT

@XRaySpeX On my lookup and because they are offline and unknown they do not show up on the web interface in either status when looked at on the EE Router. HTH

Re: EE App - Broadband - Smart Hub Unknown Devices

XRaySpeX — Fri, 10 Jan 2025 11:06:53 GMT

@JimM11 : I'm asking about when devices show up as online but "unknown" in the app as OP indicated in his OP, not when they are offline.

Re: EE App - Broadband - Smart Hub Unknown Devices

James1980X — Fri, 10 Jan 2025 11:11:29 GMT

Thanks Jim

Will keep trying to see if anything makes sense

Re: EE App - Broadband - Smart Hub Unknown Devices

James1980X — Fri, 10 Jan 2025 11:13:00 GMT

I never see these devices online, they are always offline for like 7 hours etc.. So not sure what else i can check

Re: EE App - Broadband - Smart Hub Unknown Devices

XRaySpeX — Fri, 10 Jan 2025 11:33:38 GMT

You said in your OP that they were offline in the morning, implying they were online when you saw them overnight & also that they had IPs. That I would interpret as being online.

I'm asking you to look in the router at the time you see them in the app so we can see what the router thinks about them.

Re: EE App - Broadband - Smart Hub Unknown Devices

James1980X — Fri, 10 Jan 2025 11:38:46 GMT

Just logged in to my router and they don't appear.. Looked into the devices offline and they don't appear. So maybe it's just the app having issues

Re: EE App - Broadband - Smart Hub Unknown Devices

XRaySpeX — Fri, 10 Jan 2025 11:55:48 GMT

Thought you said it only happens overnight. Are any showing in the app now?

Re: EE App - Broadband - Smart Hub Unknown Devices

James1980X — Fri, 10 Jan 2025 14:26:35 GMT

They show in the app now as offline. If I login to my hub via a webpage (ip address) and look they don't appear in either the online of offline tabs

Re: EE App - Broadband - Smart Hub Unknown Devices

JimM11 — Fri, 10 Jan 2025 15:04:51 GMT

@James1980X The web interface shows not a lot information wise, the app does show a lot more that's for sure, and if your devices are using randomized mac's you may just never be able to pin it down. Note the IP's and the Mac's when you see the unknown in the app display, and all you can do is try to find if/when they reappear in the future. I have checked, noted the ones on my app, but did only have the two of them, will let you know if/when they ever decide to come back, just had quick look at app but they are still gone currently. If you are prepared to not use the randomized mac's may help you, just never know.