topic Re: I have very low speeds in Broadband & Landline

I have very low speeds

chrisOV47 — Thu, 09 Jan 2025 13:02:56 GMT

Northerner — Thu, 09 Jan 2025 13:09:17 GMT

What service (fixed line broadband, mobile broadband, mobile phone)

What do you mean by low speeds.

Thanks

chrisOV47 — Thu, 09 Jan 2025 15:48:52 GMT

Download 6.48
Upload. 3.74
Sent from my iPhone

Matt_124 — Thu, 09 Jan 2025 16:43:51 GMT

Ok, but we need some more info on the issue to be able to offer you advice.

Are you getting those speeds on the EE Mobile network (4G/5G) or on EE Broadband (Fibre/Full Fibre) as asked by @Northerner above?

chrisOV47 — Thu, 09 Jan 2025 18:07:52 GMT

I have broadband fibre overhead cable from the pole
Sent from my iPad

XRaySpeX — Thu, 09 Jan 2025 23:43:12 GMT

@chrisOV47 : Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

Peter_W — Fri, 10 Jan 2025 11:07:30 GMT

Hey there @chrisOV47.

Welcome to the EE Community 😊

When you take out your contract you'll be estimated speeds, and also be advised of a minimum guaranteed speed too.

Like @XRaySpeX has mentioned, can you remember what was recommended when you first joined us?

If you feel your current speeds are a significant drop on what you normally receive, its worth running a check on your line using our fault checker.

Just send us a text with HELP to 66033 and we'll guide you through everything.

Peter