topic Re: Firmware update EE smart hub plus in Broadband & Landline

Firmware update EE smart hub plus

MarkJ67 — Mon, 06 Jan 2025 13:24:46 GMT

I read a couple of posts on here saying the EE smart hub plus has received a firmware update. However, my hub is still on the same firmware version. Does anyone know what the firmware update changes are and when we can expect this?

Re: Firmware update EE smart hub plus

XRaySpeX — Mon, 06 Jan 2025 13:52:53 GMT

My latest & it was only updated a coupla days ago:

App version: 1.13.1

Firmware version:

but I hear that some in the field have got r2.68.11-R-1260390-PROD-83002

Re: Firmware update EE smart hub plus

MarkJ67 — Mon, 06 Jan 2025 13:50:00 GMT

When did you get your hub? I’ve had that firmware for a couple of months or so. Apparently there’s a new one

Re: Firmware update EE smart hub plus

MarkJ67 — Mon, 06 Jan 2025 13:50:59 GMT

Actually I’ve had that firmware version since August. I’m not sure why you’ve only got it in the past couple days.

Re: Firmware update EE smart hub plus

XRaySpeX — Mon, 06 Jan 2025 13:55:14 GMT

Got SH+ on 30th Dec. & it updated to above a few days later.

Re: Firmware update EE smart hub plus

XRaySpeX — Mon, 06 Jan 2025 14:00:03 GMT

I believe most of us are still on

Re: Firmware update EE smart hub plus

MarkJ67 — Mon, 06 Jan 2025 14:03:44 GMT

Maybe but the comment are saw used the name SH31b in brackets too

Re: Firmware update EE smart hub plus

XRaySpeX — Mon, 06 Jan 2025 14:15:04 GMT

Yes, there are 3 reports on here of the r2.68.11... FW on the SH+ (SH31B).

Re: Firmware update EE smart hub plus

JimM11 — Mon, 06 Jan 2025 17:14:04 GMT

@MarkJ67 It's one of those it will happen if/when it happens, and as XRaySpeX say's never sure if there is the potential mix up on the described EE Router, but common sense would be to align the features of the 2 latest Routers Pro and + so all you can do is wait and see, fixes are abundant for the + router as it has just so many oops quirk's and for sure it has NOT happened to my EE Smarthub+ as yet, so still on the

Firmware version: r1.35.0-R-1138091-PROD-83002 and this is a direct copy from the status page....

Re: Firmware update EE smart hub plus

XRaySpeX — Mon, 06 Jan 2025 17:47:05 GMT

@JimM11 : Abundant? It took about 3 months (May - Aug '24) to get to the r1.35.0-R-1138091-PROD-83002 update on the SH+ in a life of about 13 months (Nov '23 - Dec '24). Before then they were thick & fast. In the 4 months since Aug the 1st sighting of r2.68.11-R-1260390-PROD-83002 was 3 weeks ago,

Re: Firmware update EE smart hub plus

JimM11 — Mon, 06 Jan 2025 17:53:55 GMT

@XRaySpeX Abundant was not talking about FW updates, but with reference to ALL the oops and quirks that the Plus router has. And as you say, the latest and greatest if that is what it is or even correct, still not seen it, just got to 60 Day's up on the current FW, and NO issue's apart from the slow response on the web manager.

Re: Firmware update EE smart hub plus

XRaySpeX — Mon, 06 Jan 2025 21:55:00 GMT

Fair enough, @JimM11 . Was just summarising the history of SH+ FW updates as can be perceived.

Not bothered by perceived slow speed of the GUI as I will be using my existing EE router with stronger functionality when my FTTC is shut off.

At the mo' I must be unique outside an ISP test lab by running 2 BBs & their routers in parallel (not series as often) with SH+ on FTTP for WiFi & older router on FTTC for Ethernet'ed PC.

Re: Firmware update EE smart hub plus

MarkJ67 — Wed, 08 Jan 2025 14:55:11 GMT

Well said. My router has a lot of memory leaks and issues at the moment it’s really inconsistent. The tech team are aware but don’t bother fixing it with a firmware update

Re: Firmware update EE smart hub plus

JimM11 — Wed, 08 Jan 2025 14:58:40 GMT

@MarkJ67 How do you know all of this? My EE Smarthub+ is rock solid on the EE FF 500, and was so also on the FTTC 40/10 before the upgrade, and once i got the copper line sorted out.

Re: Firmware update EE smart hub plus

MarkJ67 — Wed, 08 Jan 2025 15:25:10 GMT

Inconsistent speeds, pages loading slower after the routers been online a couple days, ui being very slow to load after a couple of days of being online, inconsistent gaming connection. The firmware has issues still

Re: Firmware update EE smart hub plus

JimM11 — Wed, 08 Jan 2025 15:39:24 GMT

@MarkJ67 FW yes, Ui yes and now at 10 second load, page etc but with everything else no complaints.EE Smarthub+ SH31B

Re: Firmware update EE smart hub plus

XRaySpeX — Wed, 08 Jan 2025 16:15:41 GMT

All the speedtests I've done on my FTTP over SH+ (& other router) have been consistent at the stated speed of my FF plan. Not one had dropped below!

Neither have pages been slow to load.

Re: Firmware update EE smart hub plus

JimM11 — Thu, 09 Jan 2025 20:34:02 GMT

@MarkJ67 OP posted today that last night his router updated, just giving you the heads up, latest and greatest is what is below. For the EE Smarthub+ when it gets updated... Linked the posting below for you, should have said another OP my bad.

App version: 2.36.4

Firmware version: r2.68.12-R-1270837-PROD-83002

Re: Smart Hub Plus SH31B Router Firmware changelog - The EE Community

Re: Firmware update EE smart hub plus

MarkJ67 — Thu, 09 Jan 2025 20:24:36 GMT

Who you referring to? I am OP lol. So this update is incoming for the EE smart hub plus?

Re: Firmware update EE smart hub plus

XRaySpeX — Thu, 09 Jan 2025 21:06:10 GMT

"Some other OP"!