topic Re: Wifi on new hub pro in Broadband & Landline

Wifi on new hub pro

Mally19 — Wed, 08 Jan 2025 09:22:48 GMT

Hi,

Have been using the new wifi 7 router and wifi hub pro now for a month or so, not sure if I'm doing something wrong, followed the procedure in the box, router works fine and hits speeds as my contract.

My issue is the wifi , barely scraping 50mbps on my tv , and less than 20mbps on my laptop using wifi, tv is less than 2 metres away with only a door inbetween, distances from hub to wifi pro are a ceiling and wall away, surely this should be faster!

Came from a bt hub and disc which had stable faster speeds on older tech.

Also the wifi hybrid connect, never stays connected.

Bit annoyed as work from home most days and need a stable connection, is there anything I can try before I reign hell down on some poor employee of EE.

Re: Wifi on new hub pro

Mustrum — Wed, 08 Jan 2025 10:38:52 GMT

@Mally19 you will only get faster speeds from devices that are capable of it. You don't say what model your TV or laptop are,. But I doubt your TV ia capable of more than 100Mbps.

Though you mention short distances, walls can easily block out the higher frequencies used to acheive the higher speeds.

What EE Broadband service/speed do you have?

Re: Wifi on new hub pro

Mally19 — Wed, 08 Jan 2025 10:53:01 GMT

I am on the full package 900 atm.

The tv is a Sony x95l mini led, should be capable enough, the laptop is a dell latitude 3420, ran faster on the BT setup I had, no expert but I'm sure it can run faster than 20mbps.

Hard to believe that 1 wall and a door can stop a signal so much.

Re: Wifi on new hub pro

Mustrum — Wed, 08 Jan 2025 11:12:09 GMT

@Mally19 have you tried wired ethernet connections when doing your speed tests?

It may also help to turn on compatibilty mode/WiFi5 mode on the WiFi settings in the router.

Re: Wifi on new hub pro

Profile closed — Wed, 08 Jan 2025 12:02:38 GMT

@Mally19

We’re on Fibre 900, tho on the Smart Hub Plus, and 2 extenders. Not sure why they sent you a Pro.

Have to say we’ve had, and have, several annoying issues with EE, but speed to the new Hub/WiFi coverage in the house isn’t one and indeed is noticeably better than the SH2/disc we had w BT. All our main AV stuff is Ethernet connected via a switch but everything else is wireless and performs so much better. This is to a wifi telly downstairs, a wifi telly upstairs, a printer upstairs, and a Sonos Roam, Fire Tablet, and 2 iPhones wherever, plus various Alexa devices dotted around.

It’s really shown me how much the environment and kit influences wireless performance in the home. This is why any ISP will only give a guarantee to the hub itself.

This is a test to my iPhone just now. No consolation, or practical help, I know.

Hope you get a fix via either extenders or Ethernet/powerline products.

Re: Wifi on new hub pro

Reign_in_Beard — Wed, 08 Jan 2025 20:21:42 GMT

I wasn’t impressed with the hub pro WiFi performance either. Also had one extender. Poor speeds and signal in parts of my house. Also my PlayStation portal’s performance was dreadful, constant lag and stuttering. Gave up the ghost and bought a WiFi 7 Asus router with no extender and the difference is night and day. Fast WiFi speed everywhere. Getting 940mbps WiFi speeds on my IPhone 16pm on a 900mbps connection. The portal is now perfect, no lag or stuttering it just works as it should. The router also has 4 2.5gb lan ports, so once EE sort out the TV ordering issue, I’ll be content. For a few weeks anyway.

Re: Wifi on new hub pro

JimM11 — Wed, 08 Jan 2025 20:44:32 GMT

@Reign_in_Beard What Asus model did you settle on?

Re: Wifi on new hub pro

Reign_in_Beard — Wed, 08 Jan 2025 20:47:02 GMT

The GT-BE98. It’s absolutely massive and my wife absolutely hates the look of it. But it’s a beast.

Re: Wifi on new hub pro

Profile closed — Wed, 08 Jan 2025 20:51:57 GMT

£700 😱

Re: Wifi on new hub pro

JimM11 — Wed, 08 Jan 2025 20:54:16 GMT

@Reign_in_Beard Pretty and functional just don't cut it for the spider antenna that's why you have the massive wi-fi reach another Asus rock's....🤣👍

Re: Wifi on new hub pro

JimM11 — Wed, 08 Jan 2025 20:59:49 GMT

@Profile closed It's only money, but a good investment take the £240 of for Pro, no extenders needed, and it sound's better, owner get's to keep it, and to boot it's a real router which pants down whoops the ISP supplied... But pretty for sure it is not, each to there own, siding with @Reign_in_Beard 's wife on that one....

Re: Wifi on new hub pro

Profile closed — Wed, 08 Jan 2025 21:09:32 GMT

@JimM11

“…no extenders needed, and it sound's better, owner get's to keep it, and to boot it's a real router which pants down whoops the ISP supplied...”

It’d have to be 😂

Just pleased my SH+ does the job throughout the house, FOC (I know I pay for it one way or another).

Still puzzled why the Pro is supplied to a 900 customer 🤔

Re: Wifi on new hub pro

JimM11 — Wed, 08 Jan 2025 21:14:38 GMT

@Profile closed They may have taken it as the wi-fi 7 addon option paying the extra £10/month, and agree the EE Smarthub+ functions, does the job, no complaints on my end, but can also drop onto my Asus XT8's when needed if it requires.

DV just seems to be the issue, and will say 100% do miss the landline, and just trying to work out if going EE way or to a VOIP provider.

Re: Wifi on new hub pro

Reign_in_Beard — Wed, 08 Jan 2025 21:22:26 GMT

Ha Ha!

Re: Wifi on new hub pro

Mally19 — Wed, 08 Jan 2025 21:27:05 GMT

Thanks for the replies, not sure the other half would be happy me investing in a £700 router, but something to think about if speeds don't improve.

Yes the 900mbps is part of the full works package with extra 10 for the wifi 7 option as will be using wifi 7 in a month or so (hope that works better than the current wifi 6)

Tried the compatibility option in the settings and it actually made it worse, my Samsung s22 ultra dropped mbps to 24.

House is only 3 year old, they put the network sockets under the stairs and no wired ethernet at all, might have to look into getting wired sockets installed, but that will no doubt cost.

Re: Wifi on new hub pro

Reign_in_Beard — Wed, 08 Jan 2025 21:27:49 GMT

They offered me the pro when I moved over from BT. I have a few WiFi 7 devices so went for it. Wish I hadn’t now..

Re: Wifi on new hub pro

Reign_in_Beard — Wed, 08 Jan 2025 21:29:51 GMT

I haven’t told mine how much it cost. But the cash didn’t come out of the joint account, so I’m good. Unless she’s secretly on here too!

Re: Wifi on new hub pro

Profile closed — Wed, 08 Jan 2025 21:34:43 GMT

@JimM11

“…They may have taken it as the wi-fi 7 addon option paying the extra £10/month…”

Ah. Didn’t know that was an option. I don’t game, and within the nightmare that has been BT>EE, router and extender performance (now) has been painless, to the hub and throughout the house.

We junked our landline years ago. Haven’t missed it. If something goes t*ts up big time, I’ll run into the street and scream.

Re: Wifi on new hub pro

JimM11 — Wed, 08 Jan 2025 21:45:18 GMT

@Mally19 Sister's house is like that, but at least there was wiring out to each of the rooms, all meeting in the cupboard where the EE router / ont and the new EE BBU units are all now fitted and installed, tested it all for her, TV wired into Ethernet and she uses her Laptop either wireless or she can Ethernet it in her kitchen, all in all working fine and as she is on FF 150 then speed is not the main issue, once she got her head round that fact.

You really have to get an Ethernet test done, make sure that the speed is achievable to start with, wireless test with your S22 should be up there no problem what so ever, testing at the router with that about 3 to 4' away, and would switch off anything that you can on the wireless side, especially the Smart Wireless, Network is shared and anything can pull the wireless speed down, laptop on battery, running in balanced mode instead of performance can have a huge issue with speed.

Re: Wifi on new hub pro

JimM11 — Wed, 08 Jan 2025 22:06:33 GMT

@Profile closed I would be the same, moved mobiles to EE just after the BB, then oh sorry, you must just be on the threshold of our EE 5g/4g signal, web say's 4g absolutely super in/out door, and 5g out super/in just not so good and we've got you now so suck it up, and i can say it's absolutely crap no matter what, if the wi-fi calling feature was not working, then O2 would have had me back in a heart beat, but it's just all the faffing about, but the option is still there when needed....