Broadband Buy out

Tina215 — Wed, 08 Jan 2025 15:38:02 GMT

Spoke to someone on 31st december on the App live chat to upgrade my phone as contract was up, at the time he offered me a broadband deal and I mistakenly said my broadband was not up until April. as I had been advised by Virgin that it was not out for a while. He offered assistance to buy me out of it and put up to £300 towards the buy out. It was a great offer but I declined as I said Ill just wait for it to run out before I move it across. Now after receiving my virgin bill today which has doubled with no notice, I spoke to them and they explained my contract is actually up on 02/02 and the only way to put my bill back to normal is to sign a new contract. I refused to do this as I wasn't given the right information initially and so now I will be charged £50 termination fee to leave. I am unable to get back in touch with the original gent I spoke to at EE, have taken out the new contract but how do I go about assistance with the buy out?

Re: Broadband Buy out

JimM11 — Wed, 08 Jan 2025 15:48:42 GMT

@Tina215 Hopefully the link below will help you and explain all the needs.

Switching Credit | Broadband Help | EE

Re: Broadband Buy out

XRaySpeX — Wed, 08 Jan 2025 16:00:40 GMT

EE will pay up to £300 of your Early Cancellation Fees upon sight of your previous ISP's bill showing them. You can claim this online @ Switch Broadband to EE and we'll pay your leaving fee.

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Broadband Buy out

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