topic Re: Power outage in Broadband & Landline

Power outage

Ravenangel49 — Tue, 07 Jan 2025 22:32:09 GMT

Does anyone know how you get your EE hub/broadband working after a power cut? I've switched it off/on, re-set it, took the wires out and put back in and it still won't work!! Is there any e-mail or online advisor I can contact to get my wi-fi working again?

Re: Power outage

XRaySpeX — Tue, 07 Jan 2025 22:51:46 GMT

@Ravenangel49 : It should just restart of its own accord.

Re: Power outage

Ravenangel49 — Tue, 07 Jan 2025 22:55:33 GMT

Unfortunately it hasn't. I'll need to ring them tomorrow see if I can speak with someone to see if they can fix it or send an engineer out.

Re: Power outage

Rach_H — Wed, 08 Jan 2025 09:35:15 GMT

Hi @Ravenangel49

Welcome to the Community!

I'm sorry to hear you're having trouble with your connection. If you text 'HELP' to 66033 then our team can take a look and see if this is part of a larger problem, and if this isn't something we're already aware of, one of the team will call you back.

Rach