topic Re: Manage BT email addresses in Broadband & Landline

Manage BT email addresses

IanAshley — Tue, 07 Jan 2025 10:33:26 GMT

Hi,

I was a BT customer and used the multiple email addresses provided. Now that I have switched to EE I seem unable to access the page that allows me to manage the multiple addresses. Is there a way in which I can manage them from with the EE app / web pages. I cannot find it.

Cheers,

Ian

Re: Manage BT email addresses

Mustrum — Tue, 07 Jan 2025 10:53:34 GMT

@IanAshley the following article may help you, but you will need to contact BT I beleive.

https://community.bt.com/t5/Email/What-happens-to-my-BT-Email-and-BT-Cloud-if-I-move-from-BT-to/td-p/2330464#:~:text=Customers%20who%20move%20from%20BT,service%20at%20no%20extra%20charge.

Re: Manage BT email addresses

IanAshley — Tue, 07 Jan 2025 11:01:43 GMT

How do I contact BT when I am no longer a customer?

Re: Manage BT email addresses

Mustrum — Tue, 07 Jan 2025 11:22:24 GMT

@IanAshley Did you read the link I provided?

How can I manage my e-mail addresses after moving to New EE?
You’ll need to log in to My BT and go to Your Products & Manage Email. This option will only show on My BT (it won’t be available on My EE) so you’ll need to log in at www.bt.com/mybt and use your BT ID (not your EE ID).

Re: Manage BT email addresses

XRaySpeX — Tue, 07 Jan 2025 12:27:31 GMT

There will be nowt on EE pages to manage BT email. You'll need to enquire of BT itself. I believe if you've moved your BB from BT to EE you retain your BT email unchanged,