topic Re: Landline not working in Broadband & Landline

Landline not working

Collywobbles2 — Mon, 06 Jan 2025 09:09:22 GMT

I have 4 cordless phones, all fully charged, none of which are working. When someone calls, it ring, I pick up, the line goes dead,the screen is blank.

I have tried unplugging, repluggling, checking the line on the computer.

Mobile service is not good where I live, I am 78 and no tech wizzard.

Help please.

Re: Landline not working

Mustrum — Mon, 06 Jan 2025 09:22:26 GMT

@Collywobbles2 Do you have a corded phone? Are you able to disconnect the cordless base station and plug the corded phone in its place?

If not are you able to get in touch with Customer Services?

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

From your EE mobile

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0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Re: Landline not working

JimM11 — Mon, 06 Jan 2025 11:48:16 GMT

@Collywobbles2 What Router do you have, is it the EE SW31 or 32B and you have DV Landline that is plugged into the back of the EE Router. Will copy link so you can go out have a look at the routers, will save you looking, just click on the link below. Will be called the EE Smarthub Plus.

What the Lights on Your EE Smart Hub Mean | Broadband Help | EE

Re: Landline not working

XRaySpeX — Mon, 06 Jan 2025 12:41:55 GMT

Where is the base station plugged into?