topic Re: New router after upgrade in Broadband & Landline

New router after upgrade

Iane15 — Sat, 04 Jan 2025 11:04:41 GMT

I currently have the EE smart router from 2023, together with a set of the white mesh discs. I couldn’t get a definitive answer from EE technical as to whether the discs would work with the latest router. The best they could offer was that they might or might not work.

As I live in a tall house with a router on the ground floor and living spaces on two floors above, where there are devices which need to be hardwired rather than connected by Wi-Fi, I need to be sure that I can use discs. I could spend £7 a month extra to get three discs from EE however that would defeat the purpose of the upgrade as the faster connection is cheaper.

I do not want to buy another set of discs and junk the current ones, so perhaps the best option is I don’t upgrade.

Any advice/help on compatibility would be gratefully received… thanks

Re: New router after upgrade

Mustrum — Sat, 04 Jan 2025 11:47:46 GMT

@Iane15 what broadband service do you have, and what are you considering moving to?

Also what is the model number of your current router and discs?

Re: New router after upgrade

Iane15 — Sat, 04 Jan 2025 12:32:27 GMT

I would be upgrading from full fibre 100 to 150 which apparently requires a new router.

Current router the Smart Hub, white at front and black at back and standard white discs. I can’t see any model numbers on either.

Re: New router after upgrade

Mustrum — Sat, 04 Jan 2025 12:40:35 GMT

@Iane15 I am pretty sure your current router would be fin.

But you are likley to get the newer Smart Hub plus, which come with different WiFi extenders.

The new router is also WiFi6, but your current extenders are WiFi5.

Re: New router after upgrade

Iane15 — Sat, 04 Jan 2025 12:49:18 GMT

Sorry to press you, but I want to be certain that the current router will work with the upgraded connection as I don’t want/can’t afford to ditch the discs. I appreciate that I won’t get the benefits of WiFi6.

Re: New router after upgrade

Iane15 — Sat, 04 Jan 2025 12:55:59 GMT

I have just found another thread which says they are not compatible

https://community.ee.co.uk/t5/Broadband-Landline/Smart-Hub-3-and-Smart-Wifi-Discs/td-p/1347764

Re: New router after upgrade

Mustrum — Sat, 04 Jan 2025 13:33:01 GMT

@Iane15 If you were upgrading to 500 or 900 you would need the newer router, but the White Smart router was designed to cope with up to 300Mbps. G Fast, but was also used on the early 900 Full Fibre.

HTH

Re: New router after upgrade

Mustrum — Sat, 04 Jan 2025 13:10:37 GMT

That is why I was after the model numbers.

Re: New router after upgrade

Iane15 — Sat, 04 Jan 2025 13:17:44 GMT

I have the product number GRV9517UWAC34-A-OT on the back of the router… does that help?

Re: New router after upgrade

Mustrum — Sat, 04 Jan 2025 13:41:25 GMT

@Iane15 Not really, but as already you will be fine with the current router.

As you don't want to pay more for the new WiFi plus, I assume you also will not be in need of any of the other add on's?

Re: New router after upgrade

Iane15 — Sat, 04 Jan 2025 13:46:07 GMT

What are the other addons?

Re: New router after upgrade

Iane15 — Sat, 04 Jan 2025 13:47:43 GMT

All I have been trying to do is increase speeds at a cheaper price.

Re: New router after upgrade

Mustrum — Sat, 04 Jan 2025 13:50:11 GMT

https://ee.co.uk/broadband/choose-your-package

Re: New router after upgrade

XRaySpeX — Sat, 04 Jan 2025 13:59:14 GMT

You don't need a new router! You have the white EE Smart Router. It'll work just as well on FF 150 as it does on FF 100.

I am still using an even older EE router on EE FF 150. It works perfectly well, reaches all the devices I want it to reach & the devices recognise it without changing anything.

Re: New router after upgrade

XRaySpeX — Sat, 04 Jan 2025 14:03:38 GMT

As long as a router has at least 1 Gig WAN & at least 1 x 1 Gig LAN it's good for FF up to 1 Gig.

Re: New router after upgrade

XRaySpeX — Sat, 04 Jan 2025 14:20:01 GMT

Like this?

That's the EE Smart Router from about 2020.

Re: New router after upgrade

Iane15 — Sat, 04 Jan 2025 14:27:09 GMT

That’s the same is my current router. So if I upgrade speed, I‘ll keep the router and discs, but not use the new router. EE agent implied I would have to use the new one.

Re: New router after upgrade

XRaySpeX — Sat, 04 Jan 2025 14:49:30 GMT

Agent was wrong 😞 ! You may continue exactly as you are, just on a faster BB.

Re: New router after upgrade

Iane15 — Sat, 04 Jan 2025 15:06:11 GMT

Thanks to XRaySpeX and Mustrum. EE agent and EE technical are not much use.

Re: New router after upgrade

XRaySpeX — Sat, 04 Jan 2025 15:08:20 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.