topic Re: Full Fibre 500 - Upload speed is about 10% lower than advertised in Broadband & Landline

Full Fibre 500 - Upload speed is about 10% lower than advertised

vangeliis — Fri, 03 Jan 2025 14:29:08 GMT

Hello,

I'm on EE's 500/73 full fibre package for a while now and wondered why my upload speed is capped at 65Mbps instead of the advertised 73Mbps? Any comments would be greatly appreciated.

Re: Full Fibre 500 - Upload speed is about 10% lower than advertised

Chris_B — Fri, 03 Jan 2025 19:26:25 GMT

@vangeliis You would of got an email when you first took this out. It would state your guaranteed your download speed but not your upload speed as that’s not guaranteed. you get an estimated speed up and down and then the guaranteed download speed.

The email it’s titled Thanks For Choosing EE.

here’s mine

Re: Full Fibre 500 - Upload speed is about 10% lower than advertised

vangeliis — Fri, 03 Jan 2025 19:56:15 GMT

Mine says:

and EE's website says:

Re: Full Fibre 500 - Upload speed is about 10% lower than advertised

JimM11 — Fri, 03 Jan 2025 20:37:38 GMT

@vangeliis In your e-mail this is there too.

More about your broadband speeds
Your maximum download and upload speeds will be 550Mbps and 75Mbps.

Your minimum upload speed will be 10Mbps.

Your broadband technology type will be Full Fibre broadband.

Re: Full Fibre 500 - Upload speed is about 10% lower than advertised

Chris_B — Fri, 03 Jan 2025 21:02:05 GMT

@vangeliis Website states speed guarantee as 425. It doesn’t state a guarantee of 73 upload. It’s just 73 upload. That’s up to 73 not guaranteed at 73.

and the email you got clearly says an estimated upload of 73 not that it will be 73.

Re: Full Fibre 500 - Upload speed is about 10% lower than advertised

ukguy1 — Sat, 05 Apr 2025 21:54:51 GMT

Upload speeds on full fibre are not “the best the line can do” they are what you pay for.

So if a customer can pay for higher speeds why wouldn’t they be able to provide what the package states?

We have two properties on plusnet, 150/30. One gets 30.9, the other gets 28.

if we can pay to get much higher what’s the problem supplying 30? The cable can support much faster.