topic Re: Ending broadband contract in Broadband & Landline

Ending broadband contract

Saunders3 — Fri, 03 Jan 2025 09:05:52 GMT

How to I cancel my broadband contract early?

Re: Ending broadband contract

XRaySpeX — Fri, 03 Jan 2025 09:20:06 GMT

Phone CS and give 14 days notice of can. You will be liable to Early Termination Fees.

Re: Ending broadband contract

David — Fri, 03 Jan 2025 10:25:59 GMT

@Saunders3 call 0800 800 030 select option 1 and you will get straight through to the EE broadband retentions team.

Re: Ending broadband contract

JimM11 — Fri, 03 Jan 2025 10:44:09 GMT

@David Looks like your number is short one digit.

Re: Ending broadband contract

David — Fri, 03 Jan 2025 12:09:45 GMT

@JimM11 it is the correct number I just tried it 🙂

Re: Ending broadband contract

XRaySpeX — Fri, 03 Jan 2025 12:14:16 GMT

@David : That's a BT no. asking for your BT no.! Not EE at all.

@Saunders3 : Try calling CS on the Freephone no. in my sig.

Re: Ending broadband contract

David — Fri, 03 Jan 2025 12:30:14 GMT

@XRaySpeX it's the same team they are trained in both.

Re: Ending broadband contract

David — Fri, 03 Jan 2025 12:33:38 GMT

@XRaySpeX The people answering BT consumer calls & NEW EE calls are the same people in the same call centres.

Re: Ending broadband contract

XRaySpeX — Fri, 03 Jan 2025 12:42:57 GMT

Personally I'd like to know that I'm speaking with the firm with which I'm in contract & obligated to.

Don't be surprised if EE becomes "BT Consumer (BTC)" soon. I did a survey yesterday about my FF install. In equal parts were Qs about OR, who did the actual work, & BTC, who I had no idea were involved.