topic Re: Brodband in Broadband & Landline

Brodband

sarahhall446544 — Sun, 29 Dec 2024 11:46:23 GMT

I have tryed contacting ee but no luck i am not getting my full package that I am paying for if anything it's below 100 what do I do

Re: Brodband

XRaySpeX — Sun, 29 Dec 2024 11:51:46 GMT

@sarahhall446544 : Which EE BB plan are you on including its speed? What EE router do you have (read its label or post a pix)?

Re: Brodband

sarahhall446544 — Sun, 29 Dec 2024 12:38:35 GMT

My broadband is 150 and it don't even cover the full house £30 a month

Re: Brodband

Rach_H — Mon, 30 Dec 2024 08:21:18 GMT

Hi @sarahhall446544,

Welcome to the Community!

We want to be sure you're getting what you'd expect from your plan, so I'd love to help. Are the issues you're having with your speeds constant, or do you only notice this happening at certain times?

Rach

Re: Brodband

sarahhall446544 — Mon, 30 Dec 2024 09:18:20 GMT

Hi ya it's all the time hear is some proof

Re: Brodband

JimM11 — Mon, 30 Dec 2024 10:12:02 GMT

@sarahhall446544 There is nothing attached as to proof of your speed, what is your method of testing, and your router may not cover the whole home depending on were you have it positioned and how it is connected.

Re: Brodband

sarahhall446544 — Mon, 30 Dec 2024 10:43:08 GMT

Sorry it's based in the living room
I will try and send photos again