topic Speed Test in Broadband & Landline

Speed Test

MikeN73 — Fri, 27 Dec 2024 21:00:41 GMT

Hi all.

Im trying to test my broadband speed,i go onto the router page by typing in the 192... number and when i click test my speed it tells me ti create a ee i.d and re directs ne to the app. I already have the app. When i type in speed test in that it says to click Broadband, manage and then the hub tile. Problem is there isnt a hub tile ! Any help appreciated.

Re: Speed Test

MikeN73 — Fri, 27 Dec 2024 21:02:44 GMT

Im having the same issue . No router tile.

Re: Speed Test

JimM11 — Fri, 27 Dec 2024 21:20:03 GMT

@MikeN73 Then just use one of the independent speed test programs as advised in threads above if you do not see it in the app if all you wish to know what your currently are getting.

What the EE app shows

Re: Speed Test

XRaySpeX — Fri, 27 Dec 2024 21:45:23 GMT

Try instead a wired speedtest preferably here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: Speed Test

MikeN73 — Fri, 27 Dec 2024 23:15:00 GMT

Why am i unable ti check it from the app like it states though ?

Re: Speed Test

MikeN73 — Fri, 27 Dec 2024 23:49:56 GMT

I've done a wired speed test via my xbsx and alls good by why doesnt the app allow you to check like it says you can ?

Re: Speed Test

MikeN73 — Sat, 28 Dec 2024 02:19:42 GMT

None of that shows on my ee app. Ive uninstalled and reinstalled to.

Re: Speed Test

JimM11 — Sat, 28 Dec 2024 07:08:17 GMT

@MikeN73 If you are not seeing the feature in your app setup then it has not setup correctly.

Re: Speed Test

Chris_B — Sat, 28 Dec 2024 08:09:00 GMT

@MikeN73 What router do you have ? Please post a picture of it.

Re: Speed Test

MikeN73 — Sat, 28 Dec 2024 12:00:27 GMT

The newest one. Smarthub plus

Re: Speed Test

MikeN73 — Sat, 28 Dec 2024 12:04:12 GMT

Is yours the Desktop app or is it on a Apple device as mine looks nothing like it. Newest version on Android.

Re: Speed Test

XRaySpeX — Sat, 28 Dec 2024 12:24:58 GMT

There isn't a Desktop app. It's an app for Android or iPhone.

Re: Speed Test

JimM11 — Sat, 28 Dec 2024 15:52:27 GMT

@MikeN73 Android and version 5.52.1 and i think that is the latest updated on Dec 11th.

EE: Game, Home, Work & Learn

Re: Speed Test

MikeN73 — Sat, 28 Dec 2024 19:41:59 GMT

Thanks. Yeah that's my latest one. Absolutely 0 way of running the speed test via the app. The assistant in my local EE store said it's recommended to use a independent Speed checker anyway.

Re: Speed Test

MikeN73 — Sat, 28 Dec 2024 19:43:53 GMT

Yep. Absolutely 0 way of checking tue speed on my app. Just kept going in circles (sign in etc) and then nothing works. I was with BT before and had no issues checking the speed on my home hub app.

Re: Speed Test

JimM11 — Sat, 28 Dec 2024 20:22:43 GMT

@MikeN73 Detailed speed test for you if you wish to try.

Internet Speed Test - Measure Network Performance | Cloudflare

Re: Speed Test

MikeN73 — Sat, 28 Dec 2024 22:05:00 GMT

Thank you. Ive been on the phone to EE who said my wifi was set to a slower speed and they put it onto the faster one (Hz) . Your speed checker confirms that .