topic Re: Not eligible to add shop item to monthly bill in Broadband & Landline

Not eligible to add shop item to monthly bill

Martyn2020 — Thu, 26 Dec 2024 18:15:59 GMT

I have a broadband package and wanted to add a Meta Quest from the EE shop to monthly bill for 24 months but site says I am not eligible. Why is this and can I change it.

Re: Not eligible to add shop item to monthly bill

XRaySpeX — Thu, 26 Dec 2024 18:23:58 GMT

Cuz you don't have a mobile contract. Add-to-plan accessories are only available to add to your monthly mobile bill. Get a mobile contract & you can add this accessory.

Re: Not eligible to add shop item to monthly bill

Martyn2020 — Thu, 26 Dec 2024 18:32:13 GMT

Before I logged in it said you maybe able to add it to your bill if you are a mobile or broadband customer, very strange, oh well thanks

Re: Not eligible to add shop item to monthly bill

XRaySpeX — Thu, 26 Dec 2024 18:34:37 GMT

Probably it's thinking of mobile phone or mobile BB contracts but not fixed BB contracts.

Re: Not eligible to add shop item to monthly bill

Martyn2020 — Thu, 26 Dec 2024 18:43:49 GMT

Shame, EE loses a sale

Re: Not eligible to add shop item to monthly bill

Chris_B — Thu, 26 Dec 2024 18:50:20 GMT

@Martyn2020 The add to plan store doesn’t cover broadband and never has so not really loosing a sale as that’s how EE chose to set this up . but you can still purchase it HERE

Re: Not eligible to add shop item to monthly bill

Brandon59 — Mon, 09 Feb 2026 00:21:16 GMT

This isn’t actually true it seems. I have a phone contract and sim. Paid my bill for 4 months, not late once. I still cannot add anything to plan

Re: Not eligible to add shop item to monthly bill

JimM11 — Mon, 09 Feb 2026 08:19:21 GMT

@Brandon59 Think there is also the 6 months with EE so they see how you are doing etc, once past that period it all opens up for you to addon order's etc!

Re: Not eligible to add shop item to monthly bill

Chris_B — Mon, 09 Feb 2026 08:23:06 GMT

@Brandon59 It is true because this thread is about broadband and trying to and an item to that bill.

A add to plan item has to be within what EE has within your spend limit. The longer you are a customer and pay on time that limit will increase. EE are not going to allow you to spend what they think might be a financial issue to you. It called being a responsible lender.

Re: Not eligible to add shop item to monthly bill

Brandon59 — Mon, 09 Feb 2026 08:24:47 GMT

Okay. Well I’ve been trying to add some headphones to my bill: after using
a phone and sim contract for 4 months and still unable

Re: Not eligible to add shop item to monthly bill

Ritu_D — Mon, 09 Feb 2026 10:09:43 GMT

Hi @Brandon59

Welcome to the community.

It's great to hear you are interested in adding some headphones, as Chris B has mentioned above there are other factors when it comes to adding add to plans to your account.

You can also purchase Audio Products & Accessories without adding them to your account.

Thanks

Ritu