topic Re: Cannot load EE Smart Hub Management Home Page in Broadband & Landline

Cannot load EE Smart Hub Management Home Page

freddy2004 — Thu, 26 Dec 2024 15:43:37 GMT

Cannot load Hub management Home after running for a few days, the only way out is to restart! This is not acceptable.

Re: Cannot load EE Smart Hub Management Home Page

Chris_B — Thu, 26 Dec 2024 16:07:43 GMT

@freddy2004 Never had to restart mine to access it again. Have you tried switching off for 30+ seconds then restarting and then trying it again few day later ?

Re: Cannot load EE Smart Hub Management Home Page

freddy2004 — Thu, 26 Dec 2024 16:44:25 GMT

Restarting it does help. Looks like I have to a factory reset.

Shhhh..t! I just have to manually enter about 60 lines of port forward rules, as it refuses to accept port ranges.

What a piece of crap!

Re: Cannot load EE Smart Hub Management Home Page

freddy2004 — Thu, 26 Dec 2024 16:47:08 GMT

Sorry, I meant restarting does NOT help!

Re: Cannot load EE Smart Hub Management Home Page

XRaySpeX — Thu, 26 Dec 2024 18:14:21 GMT

@freddy2004 : Don't Factory Reset it! Just refresh that page. It usually clears within 1 or 2 goes. It's just down to the slowness of the router's GUI.

Re: Cannot load EE Smart Hub Management Home Page

freddy2004 — Thu, 26 Dec 2024 18:42:12 GMT

I tried all these: waiting more than 10 minutes after hitting OK and power off the router. It never managed to get out of a dead loop to show me the glorious EE logo forever.

I'm giving up on this crap router. I wasted almost two whole days to figure it doesn't accept ranges on port forward. I ended up manually entering almost 60 lines of single port rules. I don't want to do this again and I'm almost certain this is not the last problem I will encounter. I've gone back to my old BT router.

Re: Cannot load EE Smart Hub Management Home Page

freddy2004 — Fri, 27 Dec 2024 07:50:20 GMT

There's no facility with the hub to back up the settings.

Re: Cannot load EE Smart Hub Management Home Page

JimM11 — Fri, 27 Dec 2024 09:46:37 GMT

@freddy2004 You would be better to have a look see on the Status page to confirm that the router has upgraded to the latest FW, was a very common issue when trying to browse with earlier FW versions getting the chop error. http://192.168.1.254 to get to the hub manager.

Current for the EE Smarthub+ is

Firmware version: r1.35.0-R-1138091-PROD-83002 and the gui is at App version: 1.13.1.

Re: Cannot load EE Smart Hub Management Home Page

freddy2004 — Sun, 29 Dec 2024 20:07:22 GMT

Thank you for the suggestion. I checked the FW version after a hard reset, it is the latest. The chop error and then the dead loop at the logo page may well be due to the upgrade process not finished cleanly. There is no way I can tell which version of FW it was running before. I agree that the chop error has not come up that much now.

Re: Cannot load EE Smart Hub Management Home Page

JimM11 — Sun, 29 Dec 2024 20:31:37 GMT

@freddy2004 At least you have managed to see you are on the latest, with NO backup/restore feature for any part of the router, and as you say issues with your Port Fwd rules etc, the EE Smarthub+ is not smart in any way whatsoever, Your BT router may be street's ahead on features, only you can tell that fact.👍

Re: Cannot load EE Smart Hub Management Home Page

XRaySpeX — Mon, 30 Dec 2024 01:09:10 GMT

The CHOP error can't be due to a f/ware update as it occurs on a free-standing SH+ unconnected to any BB.

Re: Cannot load EE Smart Hub Management Home Page

alwoods — Tue, 28 Jan 2025 13:46:22 GMT

I am having the same issue. This is a pretty fundamental bug on this router...whats the fix EE?

Re: Cannot load EE Smart Hub Management Home Page

Peter_W — Wed, 29 Jan 2025 13:40:39 GMT

Hi @alwoods.

Welcome to the EE Community!

At what point is it you're seeing this error, is it a certain page on the Hub manager, or can you not load http://192.168.1.254/ full stop?
Have you given this a try from a different device or browser, too?
Peter

Re: Cannot load EE Smart Hub Management Home Page

alwoods — Wed, 29 Jan 2025 19:46:36 GMT

@Peter_W A restart of the router fixes the issue but that's not the point. It does it regularly. It fails on the start screen which is here: http://192.168.1.254/AppInitScreen

Re: Cannot load EE Smart Hub Management Home Page

JimM11 — Wed, 29 Jan 2025 19:56:13 GMT

@alwoods What EE Router do you have, link below will take you to the recent if you are unsure then you can look see. If you are able to post a picture up of your Status Screen, the chop-800 error went away months ago with a FW update, may see it once in a blue moon, think i have seen it once in about 5 months now.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Cannot load EE Smart Hub Management Home Page

alwoods — Wed, 05 Feb 2025 14:25:22 GMT

Hi @JimM11
The details are as follows, i have a smart hub plus:
Product code:

SH31B

Serial number:

+114404+243000000000

Firmware version:

r1.35.0-R-1138091-PROD-83002

Firmware updated:

N/A

GUI version:

1.13.1

Re: Cannot load EE Smart Hub Management Home Page

JimM11 — Wed, 05 Feb 2025 17:42:17 GMT

@alwoods That version i have also on the EE Smarthub+, and been really rock solid, with regards to no chop-800 error's.

Re: Cannot load EE Smart Hub Management Home Page

alwoods — Sun, 09 Feb 2025 07:25:51 GMT

@JimM11 got it again this morning. This issue also impacts the app Manage Broadband section.

Not that it should have much impact but i have 4 additional managed switches coming off the router via a 24 Port Poe Switch

Re: Cannot load EE Smart Hub Management Home Page

JimM11 — Sun, 09 Feb 2025 07:41:10 GMT

@alwoods What browser are you using and the method off connecting to the web manager?

Re: Cannot load EE Smart Hub Management Home Page

alwoods — Sun, 09 Feb 2025 07:45:52 GMT

@JimM11 Chrome on Mac Apple Silicon