topic Re: WiFi connected devices not showing in device list in Broadband & Landline

WiFi connected devices not showing in device list

pburness — Mon, 23 Dec 2024 18:01:18 GMT

Is there a limit to the number of devices the hub will show connected? I have devices that I know are connected (this one for instance) and yet it's ip address does not show in the device listing when logged into the EE smart hub.

Is there a way to force it to display all connected devices?

Thanks

Phil

Re: WiFi connected devices not showing in device list

JimM11 — Mon, 23 Dec 2024 18:17:25 GMT

@pburness Are you looking at the Router via the web interface, or trying to do so via the EE app?

Re: WiFi connected devices not showing in device list

pburness — Mon, 23 Dec 2024 18:32:14 GMT

HI Jim,

Yes, via the web interface.

Phil

Re: WiFi connected devices not showing in device list

JimM11 — Mon, 23 Dec 2024 18:41:12 GMT

@pburness Then the HUB shows everything and you may get the occasional no show web interface wise, or wrong name, even mac address instead.

EE Smarthub+ SH31B

Re: WiFi connected devices not showing in device list

pburness — Mon, 23 Dec 2024 18:50:06 GMT

@JimM11Not sure I understand that answer - It either shows everything OR has occasional no shows?
I can confirm it definitely is not showing this machines name, ip address or MAC address. The reason I want it to is so I can change it from Dynamic to static.

Is it better (more reliable) to view via the mobile app?

Phil

Re: WiFi connected devices not showing in device list

JimM11 — Mon, 23 Dec 2024 19:57:26 GMT

@pburness You can set the device to static via the web interface, that is if you can see it, if not you may be able to see it via the app, but the app is the only way to be able to rename the device.

I have a ring doorbell that drifts in/out off connected status, it works 100% but the stupid web interface may see it or not, app does see it all the time, it's just one off those things....

Re: WiFi connected devices not showing in device list

bobpullen — Tue, 24 Dec 2024 09:45:02 GMT

@pburness - what sort of machine is it? Chances are, you can work around things by configuring a static local IP address on the device itself.

Re: WiFi connected devices not showing in device list

pburness — Tue, 24 Dec 2024 14:10:32 GMT

Hi Bob,
It’s a surface pro running Linux Ubuntu 24.04.

It’s running Apache, MySQL, and PhP servers - hence why I’d like to have it with a static ip address.

Thanks
Phil

Re: WiFi connected devices not showing in device list

bobpullen — Tue, 24 Dec 2024 15:10:09 GMT

Easiest way would be to configure via the GUI in Ubuntu. Click the status bar network icon and navigate to the settings of the connection that's in use (wired or wireless).

See here for some signposting.

Try using an address outside of the hub's default DHCP range, e.g. 192.168.1.10
Set netmask to 255.255.255.0
Set gateway to 192.168.1.254
Set DNS to 192.168.1.254 (or a third party DNS server of your choosing)

That should result in the machine always being assigned 192.168.1.10 irrespective of what the Hub Manager is telling you. Just make a mental note that you've done this as if you ever change to a hub/ISP that uses different IP addresses for its routers then you may need to set things back to 'automatic'.