topic Re: Guest WiFi still available after turning off in Broadband & Landline

Guest WiFi still available after turning off

j4m3s — Sat, 21 Dec 2024 17:10:56 GMT

I wanted to try out guest WiFi on smart hub plus. All worked fine but the SSID is still enabled even after disabling the guest WiFi feature.

EE app says it is disabled, as does the hub manager.

Anyone else had this?

Addition : it is only active in 5GHz channel. (Not 2.4 GHz)

Thanks

Re: Guest WiFi still available after turning off

Chris_B — Sat, 21 Dec 2024 18:59:54 GMT

@j4m3s Did the hub restart when you switched off the guest network? If not switch off the hub give it a few seconds then restart it

Re: Guest WiFi still available after turning off

j4m3s — Mon, 23 Dec 2024 08:09:22 GMT

@Chris_B it did, yes. I checked the uptime on the hub and it matched the time I disabled guest WiFi.

I'll give it another reboot today and see what happens.

Re: Guest WiFi still available after turning off

j4m3s — Mon, 23 Dec 2024 14:25:41 GMT

Rebooted again and the guest SSID is still available on 5Ghz, unfortunately. Seems like a bug in the SmartHub software to me.

Re: Guest WiFi still available after turning off

bobpullen — Mon, 23 Dec 2024 15:38:52 GMT

What happens if you re-enable, wait 5-10 mins and then disable again?

I'm not sure the hub should have restarted when you originally disabled it. I'd expect the Wi-Fi interface to go down/come back up but not for the hub to reboot to the extend that it resets the uptime timer 🤔

Makes me think that something crashed part way through when you first tried turning the feature off.