topic Re: Got an email saying I have switched off Web Protect, but I haven't... in Broadband & Landline

Got an email saying I have switched off Web Protect, but I haven't...

PaulB2005 — Sun, 22 Dec 2024 18:51:06 GMT

As above I have received an email advising I have switched Web Protect off. But I did not.

I have read this thread (https://community.ee.co.uk/t5/Broadband-Landline/I-just-got-an-email-telling-that-I-had-switched-off-my-Web/m-p/1446922#M102626) and the advice there doesn't help because when I go into the "Advanced Web Protect" option in the app, it states "Something went wrong. Try again".

No matter how many times I try again "Something went wrong".

Re: Got an email saying I have switched off Web Protect, but I haven't...

Leanne_T — Mon, 23 Dec 2024 09:11:43 GMT

Morning @PaulB2005

Thanks for coming to the community.

If you are getting an error message in the app, please give us a call and the team will get your Web protect and this error message in the app looked into for you.

Let me know how you get on 🙂

Leanne.

Re: Got an email saying I have switched off Web Protect, but I haven't...

PaulB2005 — Mon, 23 Dec 2024 09:27:58 GMT

Hi Leanne

Thank you.
I will call as soon as I can

regards

Paul

Re: Got an email saying I have switched off Web Protect, but I haven't...

Leanne_T — Mon, 23 Dec 2024 09:31:30 GMT

Thanks very much @PaulB2005

Merry Christmas 🙂

Leanne.

Re: Got an email saying I have switched off Web Protect, but I haven't...

PaulB2005 — Mon, 23 Dec 2024 11:24:23 GMT

Well in the end I didn’t have to do anything.
went into the app just now and all the options appeared and sorted.
many thanks @Leanne_T

Re: Got an email saying I have switched off Web Protect, but I haven't...

Leanne_T — Mon, 23 Dec 2024 11:25:26 GMT

Great news @PaulB2005

Thanks for coming back and letting me know 🙂

Merry Christmas.

Leanne.