topic Re: "Downgrading" when moving from BT in Broadband & Landline

"Downgrading" when moving from BT

jonathanrawle — Sun, 22 Dec 2024 15:48:08 GMT

I keep being badgered about moving from BT to EE, but when I check the deals that are available to me, it offers me Fibre 67 All Rounder" for the same price I am currently paying BT. If I visit the website as a new customer, it offers me Fibre 67 Essentials for nearly £10/month less.

I don't need the extras that the more expensive packages offer as I mainly use a wired connection and am happy to continue using my own router. All I want is a package that will give me the same 80/20 VDSL connection that I have with BT, preferably for less money.

Is there a way I can choose from a wider selection of packages when switching to EE?

Re: "Downgrading" when moving from BT

XRaySpeX — Sun, 22 Dec 2024 16:01:51 GMT

You'll need to speak to BT CS. They are handling the move to EE.

Re: "Downgrading" when moving from BT

jonathanrawle — Sun, 22 Dec 2024 16:06:27 GMT

Thanks. I know I can always phone and speak to someone. I was hoping I could simply choose a package online so that I can do it hassle-free and know exactly what I'm getting. When I click the button on the BT website, it takes me to the EE site to choose a package.

Re: "Downgrading" when moving from BT

JimM11 — Sun, 22 Dec 2024 16:18:30 GMT

@jonathanrawle If the system will allow you to Downgrade the package and pay less per month then try is all you can do! Just keep checking until you hit place the order.

Re: "Downgrading" when moving from BT

XRaySpeX — Sun, 22 Dec 2024 16:21:50 GMT

You can only order online what it offers you online. Any deviation from that would need to be taken up with BT.