topic Re: Stupid parental lock/safe search in Broadband & Landline

Stupid parental lock/safe search

L00MER — Wed, 18 Dec 2024 19:10:59 GMT

Have to say, coming from Virgin, that EE has been really depressing so far. First they lied about my switch on date over the phone and now I have a mini hub to tide me over and I cannot get it to switch off safe search. I called and one person said they never heard of this issue (!). A second said I could only have uncensored Internet when I am up and running (and they delayed this by ten days) but I need to sign into my admin or something daft. And then I went to an EE shop to be told they didn't know.

So basically EE is a mess and wants to treat Internet users as children.
Can anyone assist?

Re: Stupid parental lock/safe search

JimM11 — Wed, 18 Dec 2024 20:08:35 GMT

@L00MER Link, Solved: safesearch - The EE Community

Re: Stupid parental lock/safe search

L00MER — Wed, 18 Dec 2024 20:14:08 GMT

This doesn't help and/or address the specific problem. Plus I've done what it's asked on the app (which does not contain a link to something called "groups" on android despite the app telling you to access "groups").

Can anyone be of more help and specifically answer my points, as grateful as I am to this gent for the copy/paste.

Re: Stupid parental lock/safe search

XRaySpeX — Wed, 18 Dec 2024 20:22:27 GMT

Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Stupid parental lock/safe search

L00MER — Wed, 18 Dec 2024 20:27:37 GMT

THIS STILL ISNT ANSWERING 😠

Re: Stupid parental lock/safe search

Chris_B — Wed, 18 Dec 2024 21:46:44 GMT

@L00MER what @XRaySpeX has put is exactly how you remove content lock.

Re: Stupid parental lock/safe search

L00MER — Wed, 18 Dec 2024 21:50:32 GMT

Thanks buddy, but it isn't working? Can you tell me if it is because of the temp hub?

Re: Stupid parental lock/safe search

XRaySpeX — Wed, 18 Dec 2024 21:57:51 GMT

Answer my Q!

The Hybrid Connect hub is just another mobile router & is content unlocked just like all other mobile routers.

Re: Stupid parental lock/safe search

L00MER — Wed, 18 Dec 2024 22:56:46 GMT

OK so now I'm really confused - simple yes or no, can I unlock the temporary hub?

If so, *how* because all morning I was told *I cannot* (please, I beg you, make this easy)

Re: Stupid parental lock/safe search

L00MER — Wed, 18 Dec 2024 22:59:48 GMT

like check this out? I have it at 18+ and no luck. Is EE just massively useless?

Re: Stupid parental lock/safe search

L00MER — Wed, 18 Dec 2024 23:07:46 GMT

Should I switch to Sky and cancel EE? Anyone advise? I've been told today by one customer care assistant that doing this would be fine then I was told by another that I can't unlock anything until my turn on date lmao. And then in the EE shop I was told "we don't know" and now on this forum just advice that doesn't seem to address this mess? I'm so angry at EE.

Re: Stupid parental lock/safe search

JimM11 — Wed, 18 Dec 2024 23:36:12 GMT

@L00MER The forum is not customer support, fix all the problems, we are all just users like yourself trying to help, we don't all have the same equipment, and you alone are in the odd ball situation, with failed install, hybrid sent to help out not successfully. Not the forums fault that you cannot turn it off, even if it can be turned of.

Re: Stupid parental lock/safe search

L00MER — Thu, 19 Dec 2024 00:17:23 GMT

Hey cheers buddy, I'm kind of just seeking that rather than answers which I have been on the phone about. Thanks for your reply. I didn't know this isn't EE employees btw. Appreciate your time.

Re: Stupid parental lock/safe search

L00MER — Thu, 19 Dec 2024 00:18:21 GMT

But just to add "it can be turned off" - EE said it can then said it can't. So which is it?

Re: Stupid parental lock/safe search

Peter_W — Thu, 19 Dec 2024 16:07:29 GMT

Good morning @L00MER.

Welcome to the EE Community, and thanks for taking the time to reach out to us about this as well.

Am I correct in thinking that it's still the Mini Hub you're using right now whilst you wait for the line to be activated?

These are managed through our mobile account system, so the parental controls are totally separate to what you'll find once your fixed line is live.

Also do you have any other mobile products with us?

Peter

Re: Stupid parental lock/safe search

L00MER — Thu, 19 Dec 2024 20:18:45 GMT

Hey pal, yes I have my phone with EE.

So the mini hub *cannot* be changed to anything but child-friendly? However you are telling me this will be different after I get my proper set working?

Re: Stupid parental lock/safe search

Peter_W — Fri, 20 Dec 2024 10:38:46 GMT

Thanks for confirming that @L00MER.

If you can see the Mini Hub alongside your other mobile products, then you should be able to amend the parental control settings using the method @XRaySpeX shared.

This is a bit of a tough one though, as if it's not directly added to your account and just being used on loan, I can't say 100% myself where the account for this, and therefore the ability to change the settings, will be held.

If anyone can help locate this though, it will be our customer care team.

Once your main connection is up and running, you'll be able to manage the parental controls via the EE app, but my understanding was that these are usually disabled by default.

Peter

Re: Stupid parental lock/safe search

XRaySpeX — Fri, 20 Dec 2024 12:10:56 GMT

It contain a SIM which has a mobile no. Link that mobile no. to your EE a/c. In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE mobile or SIM.

Re: Stupid parental lock/safe search

L00MER — Fri, 20 Dec 2024 12:33:15 GMT

Thanks for the help but on my Android Samsung phone there are none of these options. I searched for Plans and Subs and got that but there is no option for 'manage numbers'.

Re: Stupid parental lock/safe search

XRaySpeX — Fri, 20 Dec 2024 12:38:57 GMT

It's nowt to do with your phone & what's on it. Are you going to your online EE a/c thro' a browser?