topic Re: Fibre installation in Broadband & Landline

Fibre installation

Gibbo15 — Fri, 20 Dec 2024 13:39:46 GMT

Hi,

I've been waiting since the 6th December for a fibre installation to be completed. I've spoken to EE but they said i needed to contact openreach. I've tried calling them but the number doesn't accept calls, there is just a message saying if they need to contact me the will call me back.

Can anyone advise who I should contact?

Re: Fibre installation

Mustrum — Fri, 20 Dec 2024 14:18:19 GMT

@Gibbo15 your contract is with EE and they are the ones who should be keeping you informed as to the status of your order.

Have they said anything about why it is delayed?

Hope you get it sorted soon.

Re: Fibre installation

XRaySpeX — Fri, 20 Dec 2024 15:19:22 GMT

@Gibbo15 : You never contact OR. They don't deal with the public except over reporting damage to their street furniture.