topic Re: Cannot access account in Broadband & Landline

Cannot access account

Chstride — Fri, 20 Dec 2024 10:32:03 GMT

Digital voice installed. Email advised invoice issued go to web or app. Have mobile account but will not link to broadband account

Re: Cannot access account

XRaySpeX — Fri, 20 Dec 2024 12:12:26 GMT

Do you have your BB a/c no.?

Re: Cannot access account

Peter_W — Fri, 20 Dec 2024 13:53:31 GMT

Hey there @Chstride, welcome to the EE Community!

What is happening when you try to add your broadband account to your existing login?

If you're getting any errors here, I'd recommend reaching out to our broadband team, and they can look into getting this added at our end.

Peter

Re: Cannot access account

Chstride — Wed, 22 Jan 2025 16:23:37 GMT

Have now been in touch innumerable times by phone and web chat. Each time say they will refer up to technical department and get back. No contact and no resolution. Have complained still awaiting response.

Re: Cannot access account

Linzi_H — Wed, 22 Jan 2025 18:17:52 GMT

Thanks for letting us know @Chstride

I'm sorry to hear that you've had to reach out to us so many times and still don't have a resolution to your query yet. If you have opened a complaint, you can request to speak to a Team Leader over the phone to escalate this higher.

Linzi