topic Re: Broadband website page error in Broadband & Landline

Broadband website page error

Kathgtr — Fri, 20 Dec 2024 11:29:48 GMT

I wanted to see EE broadband deals, but every time I log in, I see the error "Sorry, it looks like a technical error."
I can't view any available deals. Every page is broken. I would appreciate it if this could be fixed.

Re: Broadband website page error

XRaySpeX — Fri, 20 Dec 2024 12:06:00 GMT

It works when you are logged out of your EE a/c but not when logged in.

Re: Broadband website page error

Kathgtr — Fri, 20 Dec 2024 12:08:35 GMT

I can't log out, it keeps forcing me to log in to view the page.

Re: Broadband website page error

Northerner — Fri, 20 Dec 2024 12:14:16 GMT

Hi @Kathgtr

Clear your browser cache or try another browser.

Thanks

Re: Broadband website page error

Kathgtr — Fri, 20 Dec 2024 12:16:38 GMT

I did. Also, I tried from 3 different browsers + from mobile. The same result.

Re: Broadband website page error

Matt_124 — Fri, 20 Dec 2024 12:31:37 GMT

Are you currently with EE for your Broadband or looking at deals to add Broadband?

Re: Broadband website page error

Kathgtr — Fri, 20 Dec 2024 12:38:26 GMT

Not yet, I am looking to pick a Broadband deal.

Re: Broadband website page error

Peter_W — Fri, 20 Dec 2024 15:14:51 GMT

Hey there @Kathgtr, thanks for reaching out to us about this.

At what point are you getting this error?

I've double checked and you should definitely be able to view options when both logged in and logged out of your account.

Also are you able to see your mobile account details successfully otherwise?
Peter

Re: Broadband website page error

Kathgtr — Fri, 20 Dec 2024 15:26:59 GMT

Yes, I can view and manage my mobile account details without any issues. However, when I click on Broadband > Explore Broadband or Broadband Deals, an error occurs. Similarly, when I select Broadband > Broadband & TV Deals, a page to check my postcode briefly appears but then disappears, leading to the same error.

Additionally, I checked the TV & Sport page, and it displays the same error. On the Gaming page, I encountered the following message: Application error: A client-side exception has occurred (see the browser console for more information).

All other pages seem to be working fine but haven't checked deeply.

Re: Broadband website page error

XRaySpeX — Fri, 20 Dec 2024 15:31:14 GMT

@Peter_W : Be aware that I can't access the BB Deals page when logged in but can logged out.

Re: Broadband website page error

Peter_W — Fri, 20 Dec 2024 15:47:20 GMT

Thanks for explaining all of that for me @Kathgtr.

If you're still getting these errors regardless of browser and connection, it definitely will be worth getting our team to check over how your account is set up at our end.

They'll be able to get you passed over to someone that can help look over your broadband options too 😊

You can find all the details you need on how to reach out to them here:

Peter

Re: Broadband website page error

Kathgtr — Fri, 20 Dec 2024 15:57:44 GMT

I appreciate your help. Now I can access the BB deals, but only when I log out. The problem persists when I log in, but it's better than it was before anyway.

Re: Broadband website page error

Peter_W — Fri, 20 Dec 2024 16:03:57 GMT

Thanks @Kathgtr, keep us posted on how you get on with your order!

It could definitely be worth giving our team a shout if you get the chance though, as they'll be able to make sure your account is all set up as it should be too.

Peter