https://community.ee.co.uk/t5/Broadband-Landline/Terrible-customer-service/m-p/1487229#M110166 <P>Absolutely terrible customer service from EE, recently had tv and broadband fitted, tv keeps cutting out, tried cancelling the service and they are trying to charge us over £500 to cancel as we are 7 days off the cooling off period</P> Thu, 19 Dec 2024 16:33:59 GMT misha12321 2024-12-19T16:33:59Z https://community.ee.co.uk/t5/Broadband-Landline/Terrible-customer-service/m-p/1487233#M110165 <P>Absolutely terrible customer service from EE, recently had tv and broadband fitted, tv keeps cutting out, tried cancelling the service and they are trying to charge us over £500 to cancel as we are 7 days off the cooling off period</P> Thu, 19 Dec 2024 16:37:06 GMT https://community.ee.co.uk/t5/Broadband-Landline/Terrible-customer-service/m-p/1487233#M110165 misha12321 2024-12-19T16:37:06Z https://community.ee.co.uk/t5/Broadband-Landline/Terrible-customer-service/m-p/1487229#M110166 <P>Absolutely terrible customer service from EE, recently had tv and broadband fitted, tv keeps cutting out, tried cancelling the service and they are trying to charge us over £500 to cancel as we are 7 days off the cooling off period</P> Thu, 19 Dec 2024 16:33:59 GMT https://community.ee.co.uk/t5/Broadband-Landline/Terrible-customer-service/m-p/1487229#M110166 misha12321 2024-12-19T16:33:59Z https://community.ee.co.uk/t5/Broadband-Landline/Terrible-customer-service/m-p/1487242#M110167 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1091112">@misha12321</a>&nbsp;: You need to report your issue to EE &amp; give them the chance to fix it before they even think about letting you go for free.</P> Thu, 19 Dec 2024 16:50:03 GMT https://community.ee.co.uk/t5/Broadband-Landline/Terrible-customer-service/m-p/1487242#M110167 XRaySpeX 2024-12-19T16:50:03Z https://community.ee.co.uk/t5/Broadband-Landline/Terrible-customer-service/m-p/1487249#M110168 <P>We did, was on the phone to them for over an hour last night and they couldn’t find the issue. Said they’ll need to send an engineer out and it won’t be til after Christmas!</P> Thu, 19 Dec 2024 17:05:22 GMT https://community.ee.co.uk/t5/Broadband-Landline/Terrible-customer-service/m-p/1487249#M110168 misha12321 2024-12-19T17:05:22Z https://community.ee.co.uk/t5/Broadband-Landline/Terrible-customer-service/m-p/1487266#M110173 <P>Then you need to wait for the eng. to come &amp; investigate. You haven't given them a chance. Just a phone call isn't an investigation.</P> Thu, 19 Dec 2024 17:52:40 GMT https://community.ee.co.uk/t5/Broadband-Landline/Terrible-customer-service/m-p/1487266#M110173 XRaySpeX 2024-12-19T17:52:40Z https://community.ee.co.uk/t5/Broadband-Landline/Terrible-customer-service/m-p/1487276#M110176 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1091112">@misha12321</a>&nbsp;Are you seven day's past the period is that what you are saying, or seven day's inside the period.&nbsp;</P> Thu, 19 Dec 2024 18:06:20 GMT https://community.ee.co.uk/t5/Broadband-Landline/Terrible-customer-service/m-p/1487276#M110176 JimM11 2024-12-19T18:06:20Z