topic Re: Replaced Smart Hub still drops connection, but TP link works with WIFI and cable in Broadband & Landline

Replaced Smart Hub still drops connection, but TP link works with WIFI and cable

Robin73 — Sun, 15 Dec 2024 12:36:56 GMT

6 months ago we got the New Smart Hub plus which was great until Wednesday when the signal dropped out all day. During at least ten calls with EE and Guides I was told the "The router is working fine", despite no email or wifi anywhere. Following an argument the EE value team agreed to send a replacement which arrived yesterday and was set up within ten minutes. All worked fine until today - no Internet either Wifi or Ethernet.

But if I connect to my TP link range extender everything is fine. What can be wrong?

I am quite savvy but this is a real puzzle.

Re: Replaced Smart Hub still drops connection, but TP link works with WIFI and cable

JimM11 — Sun, 15 Dec 2024 19:53:04 GMT

@Robin73 It is hard to work out exactly what you are saying or trying to say with regards to your current problem.

Re: Replaced Smart Hub still drops connection, but TP link works with WIFI and cable

XRaySpeX — Sun, 15 Dec 2024 19:56:56 GMT

Welcome to EE's Home Broadband Forum.

Post your full router stats:

For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.

Full router stats are key to any speed & connection issues.

Re: Replaced Smart Hub still drops connection, but TP link works with WIFI and cable

Robin73 — Mon, 16 Dec 2024 10:27:37 GMT

15/12/2024, 10:21:29	DSL connection lost
15/12/2024, 10:21:48	Network interface eth4 down
15/12/2024, 10:21:50	Device 42:ed:00:07:29:45 connected over Wi-Fi
15/12/2024, 10:21:52	Network interface eth4 up
15/12/2024, 10:22:02	DSL connection established
15/12/2024, 10:22:30	Device 42:ed:00:07:29:45 connected over Wi-Fi
15/12/2024, 10:23:00	Device 42:ed:00:07:29:45 connected over Wi-Fi
15/12/2024, 10:24:05	Device b2:04:21:44:95:b4 connected over Wi-Fi
15/12/2024, 10:26:11	Device b2:04:21:44:95:b4 connected over Wi-Fi
15/12/2024, 10:26:53	Device 3e:b1:f2:ac:2b:ec connected over Wi-Fi
15/12/2024, 10:36:30	Device b8:9a:2a:7f:19:8f connected over Wi-Fi
15/12/2024, 10:36:50	Network interface eth4 down
15/12/2024, 10:37:36	Device 42:ed:00:07:29:45 connected over Wi-Fi
15/12/2024, 10:44:27	Device b2:04:21:44:95:b4 connected over Wi-Fi
15/12/2024, 10:44:39	Device 3e:b1:f2:ac:2b:ec connected over Wi-Fi
15/12/2024, 10:48:02	Device c2:fe:47:f9:5f:60 connected over Wi-Fi
15/12/2024, 11:35:54	Device b2:04:21:44:95:b4 connected over Wi-Fi
15/12/2024, 11:35:54	Device 3e:b1:f2:ac:2b:ec connected over Wi-Fi
15/12/2024, 11:35:57	Device b2:04:21:44:95:b4 connected over Wi-Fi
15/12/2024, 11:36:22	Device 3e:b1:f2:ac:2b:ec connected over Wi-Fi
15/12/2024, 14:56:15	Device 3e:b1:f2:ac:2b:ec connected over Wi-Fi
15/12/2024, 14:56:17	Device 3e:b1:f2:ac:2b:ec connected over Wi-Fi
15/12/2024, 15:05:21	Device b2:04:21:44:95:b4 connected over Wi-Fi
15/12/2024, 15:06:13	Device b2:04:21:44:95:b4 connected over Wi-Fi
15/12/2024, 21:28:44	Device 82:80:21:56:a7:5a connected over Wi-Fi
16/12/2024, 08:08:27	Device b2:04:21:44:95:b4 connected over Wi-Fi

Re: Replaced Smart Hub still drops connection, but TP link works with WIFI and cable

XRaySpeX — Mon, 16 Dec 2024 14:30:08 GMT

That wasn't what I requested, That's the System Log that's adjacent to Information.