topic Re: renewal of phone line and original number in Broadband & Landline

renewal of phone line and original number

Poppy1957 — Fri, 13 Dec 2024 10:26:00 GMT

I replied to a letter from EE that came through the post.Iwent online and updated my current package that was offered to me at the same price as my current on.What I didnt know was that my landline was to be removed which I certainly didnt want.I am asking that my landline is re installed and my original number remains.I believe my rights allow me to do this within 30 days of which this is day 4.

Re: renewal of phone line and original number

Mustrum — Fri, 13 Dec 2024 10:43:26 GMT

@Poppy1957 what service have you signed up to?

Has your line now been moved to Digital Voice, meaning you would need to move your phone to the connector on the back of the router?

This is not customer services, no one has account access or knows who you are, but a call to customer services should help get your issues resolved.

https://ee.co.uk/help/contact-ee/technical-support/broadband-landline

Re: renewal of phone line and original number

Poppy1957 — Fri, 13 Dec 2024 13:14:41 GMT

i already had digital voice and when I phoned ee i was told to contact them via online chat but I cant find it ,I am out of the country until 21 Jan

Re: renewal of phone line and original number

Mustrum — Fri, 13 Dec 2024 13:53:55 GMT

@Poppy1957 have you tried via the App?

The link I provided above mentions it in there.

Re: renewal of phone line and original number

Poppy1957 — Sun, 15 Dec 2024 09:52:56 GMT

My issue has still not been resolved

Re: renewal of phone line and original number

Mustrum — Sun, 15 Dec 2024 10:03:03 GMT

@Poppy1957 Have you contacted EE?

Re: renewal of phone line and original number

Poppy1957 — Sun, 15 Dec 2024 10:39:08 GMT

I am in Tenerife until 21st Jan so tried all sorts,cant find any live chat and cant find any email

Re: renewal of phone line and original number

Mustrum — Sun, 15 Dec 2024 11:07:21 GMT

@Poppy1957 You could raise a formal complaint and hopefully get it resolved that way.

https://ee.co.uk/home-broadband-complaint