topic Re: ee website in Broadband & Landline

ee website

Zmb92wa — Sat, 14 Dec 2024 21:59:37 GMT

when i go on ee website to check cuurrent deals it never works WHY

Re: ee website

XRaySpeX — Sat, 14 Dec 2024 22:06:42 GMT

Are you going to https://ee.co.uk/broadband/deals & entering your address?

Re: ee website

Zmb92wa — Sat, 14 Dec 2024 22:29:44 GMT

yes ,but site is under going maintance

Re: ee website

Matt_124 — Sun, 15 Dec 2024 01:10:57 GMT

Is it saying there is a technical error? And are you already with EE for your Broadband?

Re: ee website

XRaySpeX — Sun, 15 Dec 2024 13:45:21 GMT

Then try in the A.M. after it comes back from maintenance.

Re: ee website

evylrat — Sun, 15 Dec 2024 17:30:33 GMT

I've tried all week to view broadband deals as an existing customer, "Something Went Wrong, try later". Tried via pc, via app, via mobile, yet there doesn't appear to be a way to report the website issue

Re: ee website

Matt_124 — Sun, 15 Dec 2024 17:35:06 GMT

What router do you currently have on your plan/what plan are you on and was it taken out before the end of 2023?

It is possible you are on the Legacy EE system and to renew you would have to call EE so you can migrate across to the new "New EE" billing system. I believe they are trying to make an online migration system but currently this is not possible.

Re: ee website

evylrat — Sun, 15 Dec 2024 17:37:02 GMT

I migrated this summer from Legacy account but full fibre has just been fitted so I wanted to check availability.

Re: ee website

XRaySpeX — Sun, 15 Dec 2024 17:39:20 GMT

@evylrat : View EE BB Deals whilst logged out of your EE a/c.