topic Re: UPNP on EE Smart HUB (SH31B) not working in Broadband & Landline

UPNP on EE Smart HUB (SH31B) not working

Kncowans — Fri, 13 Dec 2024 10:20:24 GMT

Hello all

I have some Apps that use UPNP to Setup Access through the Router.

However, it seems that UPNP on the EE Smart HUB does not work.

In order to get the Apps to Allow Access through the Router I need to Disable UPNP on the Smart HUB and Create a Firewall Rule for the App, again, on the Smart HUB, once this is done then the App works fine.

Is anyone else having Issues with UPNP on the EE Smart HUB?

Thanks in advance

Kevin

Re: UPNP on EE Smart HUB (SH31B) not working

Mustrum — Fri, 13 Dec 2024 12:23:44 GMT

@Kncowans I don't think you are the first to report this issue/feature!

Re: UPNP on EE Smart HUB (SH31B) not working

MCook0210 — Tue, 17 Dec 2024 19:34:48 GMT

Same issue here. I've just switched from BT Home Hub 2 which was working fine and with this new EE Smart Hub, I've got networking issues due to UPnP not working.

Re: UPNP on EE Smart HUB (SH31B) not working

JimM11 — Tue, 17 Dec 2024 19:44:49 GMT

@MCook0210 You can just use your BT Router, swap out the EE!

Re: UPNP on EE Smart HUB (SH31B) not working

MCook0210 — Tue, 17 Dec 2024 21:44:28 GMT

I would but support told me that I have to send them that one back or they will bill me for it lol. Might just pop the new one in the returns box instead and see if they notice 🙂

Re: UPNP on EE Smart HUB (SH31B) not working

Mustrum — Tue, 17 Dec 2024 22:05:18 GMT

@MCook0210 If you tell support that the new router does not do things you need it to do and say you need to keep the BT router they should let you do that.

Re: UPNP on EE Smart HUB (SH31B) not working

JimM11 — Tue, 17 Dec 2024 22:07:33 GMT

@MCook0210 There is 60 day's before the old router needs to be returned, so put it back on and asses what it does to the network.

Re: UPNP on EE Smart HUB (SH31B) not working

MCook0210 — Tue, 17 Dec 2024 22:36:06 GMT

I plugged the BT Home Hub 2 back in and everything is working fine again (I have no port forwarding, DMZ's etc. setup on it, just good old UPnP). I'll ring support again tomorrow and plead my case for the BT router.

I spoke to them already today and they were no help at all, basically told me that theres nothing they could do and it was probably all 4 of my devices that were the issue...No offer of a replacement hub, no checking of firmware versions and no offer to keep the BT hub even though I asked for that, it was 8:55pm though so probs they were keen to clock off.

It seems like the only fix is cancel or buy your own router. 'Broadband built for gamers' - good luck mapping your ports for a PS5 or Xbox without UPnP working.

Re: UPNP on EE Smart HUB (SH31B) not working

JimM11 — Tue, 17 Dec 2024 22:42:23 GMT

@MCook0210 Replacement hub is not going to do you any good what so ever, do not do any gamming so care squat about the UPNP working or not, have not had a single issue that has had to be addressed router wise.

Re: UPNP on EE Smart HUB (SH31B) not working

bobpullen — Wed, 02 Jul 2025 16:28:19 GMT

From where I'm sat, UPnP looks to be fixed/working on the latest Smart Hub Plus firmware (3.8.11).

Re: UPNP on EE Smart HUB (SH31B) not working

TommyChrist24 — Mon, 24 Nov 2025 01:07:45 GMT

hi Bobpullen - have you got the firmware update notes on this?

Re: UPNP on EE Smart HUB (SH31B) not working

bobpullen — Tue, 25 Nov 2025 12:27:07 GMT

@TommyChrist24 - I don't, sorry. I was basing my UPnP statement on what I could see on my own network. This is using a command line UPnP client and was failing to locate a valid UPnP server before the 3.8.11 firmware update: -

PS C:\MiniUPnP> .\upnpc-static -l upnpc : miniupnpc library test client, version 2.2.3. (c) 2005-2022 Thomas Bernard. Go to http://miniupnp.free.fr/ or https://miniupnp.tuxfamily.org/ for more information. List of UPNP devices found on the network : desc: http://192.168.1.254:5000/rootDesc.xml st: urn:schemas-upnp-org:device:InternetGatewayDevice:1 Found valid IGD : http://192.168.1.254:5000/ctl/IPConn Local LAN ip address : 192.168.1.100 Connection Type : IP_Routed Status : Connected, uptime=352410s, LastConnectionError : ERROR_NONE Time started : Fri Nov 21 10:31:19 2025 MaxBitRateDown : 8388608 bps (8.3 Mbps) MaxBitRateUp 4194304 bps (4.1 Mbps) ExternalIPAddress = [REDACTED] i protocol exPort->inAddr:inPort description remoteHost leaseTime GetGenericPortMappingEntry() returned 713 (SpecifiedArrayIndexInvalid)