topic Re: Smart hybrid connect in Broadband & Landline

Smart hybrid connect

KRAddison — Thu, 12 Dec 2024 11:15:31 GMT

Connected my unit and linked ok but getting flashing red bars for 4g indicates. What does this mean and how is it fixed?

Re: Smart hybrid connect

JimM11 — Thu, 12 Dec 2024 11:22:10 GMT

@KRAddison Here is the link to the help for Hybrid.

https://ee.co.uk/help/broadband/getting-started/hybrid-connect-set-up

Re: Smart hybrid connect

JimM11 — Thu, 12 Dec 2024 13:46:42 GMT

@Leanne_T Would be better if the link also explained flashing red on the Bars symbol unless you can find out the explanation and post up response. Solid Red covered, flashing Not, Tech Support for Hybrid should have the answer.👍

Re: Smart hybrid connect

Leanne_T — Thu, 12 Dec 2024 13:57:09 GMT

Hi @JimM11

Thanks for the feedback.

The Fix EE Smart Hybrid Connect Broadband Problems page has details on what the lights mean on the Smart Hybrid Connect 🙂

Leanne.

Re: Smart hybrid connect

JimM11 — Thu, 12 Dec 2024 14:00:25 GMT

@Leanne_T Thanks better link than mine.👍

Re: Smart hybrid connect

JimM11 — Thu, 12 Dec 2024 14:15:05 GMT

@KRAddison Suggesting that the Hybrid unit is not able to connect to the EE Router to establish itself on the network.