topic Re: Flashing aqua light on smart WiFi plus in Broadband & Landline

Flashing aqua light on smart WiFi plus

Philk65 — Wed, 11 Dec 2024 17:37:42 GMT

Hi.

I recently moved to EE from BT and was sent some smart WiFi plus discs to replace the BT discs I had. When I originally set this up, they had a solid aqua light.

My broadband recently crashed and had to be reset. The hub has a solid aqua light but the smart WiFi discs are flashing aqua and not solid. Are they working or not? I did try to pair them again to the hub but this hasn't helped.

thanks

Re: Flashing aqua light on smart WiFi plus

XRaySpeX — Wed, 11 Dec 2024 19:19:30 GMT

What does it say about them under Advanced > Wireless Settings > WiFi Extenders?

Re: Flashing aqua light on smart WiFi plus

Profile closed — Wed, 11 Dec 2024 19:22:10 GMT

@Philk65

I had something similar. Two WiFi extenders connected and working normally. Then EE did a remote router reset to fix another issue. One of the extenders re-connected; the other wouldn’t, despite trying all the “pair” routines I could find. It would only re-connect over Ethernet - an impractical method in the intended location.

I had an Exec Complaint ongoing so added this to the list. They assumed the wifi radio had died on the 2nd extender and agreed to send me a replacement. That *did* connect - or, at least - showed a solid aqua, but showed red in the app. @JimM11 suggested leaving it for a few days and he was right. It eventually showed green as connected, and depending on the network screen I was using, the devices connected to it.

Seems unlike to me that *both* your extenders would die after your router reset, but can only suggest you ring 150 and see if they can kick start them or agree to replace.

Let us know how it goes. Good luck.

Re: Flashing aqua light on smart WiFi plus

Philk65 — Wed, 11 Dec 2024 22:16:37 GMT

Sorry if this sounds thick but where do I access that?

I tried a factory reset on the extenders, which has actually made the problem worse on 2 of them as they now flash orange after flashing blue so they’re not connecting at all.

Re: Flashing aqua light on smart WiFi plus

XRaySpeX — Wed, 11 Dec 2024 22:18:45 GMT

Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

Re: Flashing aqua light on smart WiFi plus

Philk65 — Wed, 11 Dec 2024 22:19:24 GMT

Thanks. Where in the app do I find all of this? At the moment it says that my broadband issue is still outstanding even though Ihave had a text saying it’s resolved!

Re: Flashing aqua light on smart WiFi plus

JimM11 — Thu, 12 Dec 2024 10:52:33 GMT

@Philk65 Take it you only have a mobile phone?

Re: Flashing aqua light on smart WiFi plus

Philk65 — Thu, 12 Dec 2024 12:16:21 GMT

No. I’ve got the digital voice package as well.

Guess what. They synced first time this morning and are now all solid aqua. Only thing I did different was to do the reset while they were powered up, not that I’m sure that makes any difference

Re: Flashing aqua light on smart WiFi plus

JimM11 — Thu, 12 Dec 2024 12:18:08 GMT

@Philk65 Any thing is worth a try!

Re: Flashing aqua light on smart WiFi plus

Geoff_EE — Tue, 05 Aug 2025 18:05:04 GMT

Exactly what has happened here. Upgrade to EE from BT replacing router and two wifi extenders August 2025.

Hub has crashed twice to my knowledge but seems a bit more stable now. However, one Smart Wfi has solid aqua the other is flashing aqua. Various on/off repairing does not solve problem.

Contact with EE is pretty hopeless as they say nothing seems to be wrong.

We'll see how it goes over the next 24-48 hours.

Re: Flashing aqua light on smart WiFi plus

Geoff_EE — Wed, 06 Aug 2025 06:30:48 GMT

Update 6th August 2025

Went to bed at 11:30pm, aqua light still flashing.

06:00am this morning, it seems to be solid and OK now. 😀

Re: Flashing aqua light on smart WiFi plus

JimM11 — Wed, 06 Aug 2025 12:37:08 GMT

@Geoff_EE You sound surprised, sure somewhere embedded in all the bumph it say's leave it for the mesh to work itself all out not going to be an instant but most take it for granted, EE just need to kill the Flashing Aqua that will sort it out once and for all!