topic Re: EE Smart Hub Pro White list in Broadband & Landline

EE Smart Hub Pro White list

Huggons1 — Wed, 11 Dec 2024 17:53:10 GMT

I have a Heatmiser Neohub and the manufacturer has said to allow the Neohub unrestricted access to the internet I may need to add it to a white list in the firewall. They said to add the Neo hub Mac address to the list. Is this possible on the Smart Hub Pro?

Cheers

Re: EE Smart Hub Pro White list

Chris_B — Wed, 11 Dec 2024 17:56:03 GMT

@Huggons1 Did you have to do this with your previous router?

Re: EE Smart Hub Pro White list

Huggons1 — Wed, 11 Dec 2024 18:24:27 GMT

No, just seems to be a glitch with the Smart hub pro.

Have factory reset the both devices too

Re: EE Smart Hub Pro White list

XRaySpeX — Wed, 11 Dec 2024 19:17:00 GMT

There is no such whitelist. Any device on your LAN will have unrestricted access to the Net. It just can't be accessed unsolicited from outside.

Re: EE Smart Hub Pro White list

Chris_B — Wed, 11 Dec 2024 20:22:00 GMT

@Huggons1 Just to check and I know this shouldn’t matter but is your device ( phone or tablet ) connected to 2.4Ghz and not 5Ghz ? It should just be plug it in the router ( not a switch) and set it up. It should automatically be given a IP address by the router. Which version do you have ?

Re: EE Smart Hub Pro White list

Huggons1 — Wed, 11 Dec 2024 22:01:11 GMT

Plugged in with ethernet and the device connects via 2.4 GHz band on ZigBee channel 11