topic Re: EE Smart Hub Pro and Roku Stick in Broadband & Landline

EE Smart Hub Pro and Roku Stick

Ewan15 — Tue, 10 Dec 2024 15:48:08 GMT

Anyone had issues getting plug in the back of a TV 4K Roku stick to work on WIFI with the Smart Hub Pro.

Not had any issue previously connecting to EE Smart Hub plus and BT SH2.

Whilst it will connect and state the connection is excellent in Roku settings the connection is very unstable. The WIFI connection to the TV is fine and stable.

The Roku wants to connect on 2.5ghz instead of 5 whilst the TV is on 5ghz

Re: EE Smart Hub Pro and Roku Stick

JimM11 — Tue, 10 Dec 2024 17:15:32 GMT

@Ewan15 What is the spec of the Roku stick, it may only be a 2.4Ghz device, look at the model and then go look at Roku site for the spec of it. You could see what the router is on WPA wise, would not think that the roku is anything more than a wpa2-personal at best.

Looks like it is a 2 x 2 WiFi 5 compatible device so should ideally be connecting on the 5Ghz band of the router, must be falling back so you may have to play with router settings to see what the Roku likes.

Re: EE Smart Hub Pro and Roku Stick

Ewan15 — Wed, 11 Dec 2024 07:51:17 GMT

@JimM11 The issue is that the Pro Router has selected a DFS channel (49-148) Smart(100) for the 5Ghz band. The ROKU only works for channels outside this range. However the Pro router will not allow you to set or pick a 5 Ghz channel even on the Compatibility SSID. All you can do is click RESCAN

This means if your neighbour can block out a range of channels they can effectively force you out as Smart will end up on a DFS channel

Re: EE Smart Hub Pro and Roku Stick

JimM11 — Wed, 11 Dec 2024 08:05:29 GMT

@Ewan15 Since the Roku cannot use the band frequency range and you cannot force the rescan down, do you feal that the 2.4Ghz does not have enough speed for your needs, would look to connect the Ruko via one of the Ethernet adapters that can be purchase, that would be your quest option.

Re: EE Smart Hub Pro and Roku Stick

Ewan15 — Wed, 11 Dec 2024 13:07:29 GMT

@JimM11 I think the router is too locked down and I suspect this will cause users with legacy devices many problems. The 2.5ghz speed is very slow < 100mbps - no good for streaming, even in close range

Re: EE Smart Hub Pro and Roku Stick

JimM11 — Wed, 11 Dec 2024 14:41:22 GMT

@Ewan15 The 2.4Ghz will be up around the 250 mark, but you mat just be better to Ethernet connect the Roku then, does only have a 10/100Mb/s interface but should be a lot better as full duplex. Roku site or Amazon has the recommended adapter.

Re: EE Smart Hub Pro and Roku Stick

Ewan15 — Wed, 11 Dec 2024 14:45:02 GMT

@JimM11 So far various tests I have done on the back of this with another device show that the Plus Hub produced much faster 2.4Ghz output that the Pro does

Re: EE Smart Hub Pro and Roku Stick

JimM11 — Wed, 11 Dec 2024 14:55:32 GMT

@Ewan15 Typical connection to the EE Smarthub+ SW31B as reported by Asus connection. And would expect the pro to be around that speeds also, but Roku connecting 2.4Ghz wifi4 speeds.

Asus RP-AX58 to SW31B

Re: EE Smart Hub Pro and Roku Stick

JimM11 — Wed, 11 Dec 2024 14:59:04 GMT

@Ewan15 You have just got to do what is required to get it all working, beginning to look like you Pro purchase was a Raspberry and not worth the money unless you can make it better.

Re: EE Smart Hub Pro and Roku Stick

BellaBella — Thu, 16 Jan 2025 20:46:22 GMT

Did you ever get sorted?

Just installed the Pro hub this afternoon and no TV tonight as all our TV are on a Roku. Fuming.

Any advice appreciated

Re: EE Smart Hub Pro and Roku Stick

JimM11 — Thu, 16 Jan 2025 21:18:18 GMT

@BellaBella link to roku help,

Wi-Fi & Connectivity Help | Official Roku Support