topic Re: New EE SuperHub delivered, but missing Cables in Broadband & Landline

New EE SuperHub delivered, but missing Cables

JP01 — Mon, 09 Dec 2024 20:54:39 GMT

Currently moving from BT to EE Broadband, New EE Hub recieved, but missing cables. Am I in order to keep the missing cables from my BT Hub, before returning the hub

Re: New EE SuperHub delivered, but missing Cables

Mustrum — Mon, 09 Dec 2024 21:23:57 GMT

@JP01 that is unusual, but yes you can just use existing cables.

Re: New EE SuperHub delivered, but missing Cables

Leanne_T — Tue, 10 Dec 2024 10:04:13 GMT

Hi @JP01

Thanks for coming to the community.

If you have missing equipment, please get in touch with our broadband guides who will get this looked into for you 🙂

Let us know how you get on.

Leanne.

Re: New EE SuperHub delivered, but missing Cables

JP01 — Wed, 11 Dec 2024 13:29:28 GMT

Courrently with BT on Halo3+ and new equipment from EE doesnt match my existing set up. No Hybrid Connect sent out either, and cables missing from Hub. Still waiting for activation due today 11/12/24

Re: New EE SuperHub delivered, but missing Cables

JP01 — Wed, 11 Dec 2024 13:54:06 GMT

Still awaiting activation of EE Broadband, and arrival of EE Hybrid Connect which hasnt been sent out. New hub missing a Grey Connector

Re: New EE SuperHub delivered, but missing Cables

Mustrum — Wed, 11 Dec 2024 14:11:32 GMT

@JP01 this is not customer services, no one has account access or knows who you are.

Did you ring customer services ?

EE Broadband uses the same settings in the router, so the move should be seemless.

Re: New EE SuperHub delivered, but missing Cables

JimM11 — Wed, 11 Dec 2024 14:44:32 GMT

@JP01 The hybrid connect you have will work with both routers.