topic Re: Printer connection problems in Broadband & Landline

Printer connection problems

tmarsh12345 — Tue, 10 Dec 2024 14:48:21 GMT

Having trouble connecting wirelessly to a Dell 1760 laser (circa 2016) after moving from the BT to EE router. Worked for a while but recently lost connection and can't get it restored. Tried a few suggestions from other posts, pairing with printer and router buttons doesn't work, wireless status on the printer reports no reception, deleting and re-installing via windows doesn't work either. Can't ping from a command prompt. Connected with a cable and still couldn't connect but suddenly wifi connected. Removed cable and no connection again.

Re: Printer connection problems

JimM11 — Tue, 10 Dec 2024 15:35:13 GMT

@tmarsh12345 You may have to drop down the settings of the EE Router, so post up the model of the Router, if it has a WPS connect on the printer, will need to be close together on the first instance, then you may be able to move the printer to its location, also have a look on dell to see what is involved in resetting the printer back to wireless defaults.

Re: Printer connection problems

tmarsh12345 — Tue, 10 Dec 2024 16:27:26 GMT

Router is SH32B. Printer has WPS and is about 6' from the hub.

Re: Printer connection problems

JimM11 — Tue, 10 Dec 2024 16:36:06 GMT

@tmarsh12345 Would have thought that was close enough, normally do them closer, but press and hold the wps button side of the router, make sure it's light starts to flash, once it does flash, press the wps button on the printer, printer i think indicates a good pairing.

Re: Printer connection problems

tmarsh12345 — Tue, 10 Dec 2024 17:15:10 GMT

Nope! Times out. I did a manual connect entering the password into the printer (Not fun, cycling through 2 alphabets, upper and lower case!) but no go. How do I drop down the settings of the Router?

Re: Printer connection problems

JimM11 — Tue, 10 Dec 2024 17:26:05 GMT

@tmarsh12345 You need to logon to the router via http://192.168.1.254 web manager, ideally with a pc/laptop, go to advanced wireless settings, you will need the admin password from the card, first turn of the 5Ghz band, save and try the wps again, if it does not work look at WPA2-Personal mode, save and try again, finally performance mode adjust and try. If/Once you get it connected, then remember to put the 5Ghz back on, and SAVE is important to apply changes.

And if the printer had a NIC card installed, why are you not connecting via Ethernet to the printer?

Any device connected via Ethernet takes 20seconds for the device and the EE Router to respond to each other, so keep that in mind....

Re: Printer connection problems

tmarsh12345 — Tue, 10 Dec 2024 17:48:16 GMT

Unfortunately none of those worked. Each time the printer panel displays press WPS on router but nothing changes, printer wifi button continues to flash, won't go solid.

Re: Printer connection problems

XRaySpeX — Tue, 10 Dec 2024 17:50:01 GMT

Try WiFi6-Compatibility Mode.

Re: Printer connection problems

tmarsh12345 — Tue, 10 Dec 2024 18:12:32 GMT

No. Could it be a faulty network card in the printer?

Re: Printer connection problems

JimM11 — Tue, 10 Dec 2024 18:16:56 GMT

@tmarsh12345 The printer has 3 interfaces, USB, Wireless and if installed a NIC Card, The nic will be 10/100 at best, so the router may not like that, do you have an old Switch that you can cable printer to and the switch to router?

Re: Printer connection problems

JimM11 — Tue, 10 Dec 2024 18:36:02 GMT

@tmarsh12345 Do you have any cables connected to the printer, either usb or nic cable?

Re: Printer connection problems

XRaySpeX — Tue, 10 Dec 2024 19:00:06 GMT

No what? You haven't tried it or you have & it doesn't work?

Re: Printer connection problems

tmarsh12345 — Tue, 10 Dec 2024 19:13:19 GMT

XRaySpeX, no in that I have tried all the suggestions but still cannot connect. The subnet mask and gateway were wrong on the printer so I reset them but printer just times out attempting to connect.

JimM11, no cables. I will try a cable to the switch.

Re: Printer connection problems

XRaySpeX — Tue, 10 Dec 2024 19:17:42 GMT

@tmarsh12345 wrote:

The subnet mask and gateway were wrong on the printer

What were they? It might give us a clue.

Re: Printer connection problems

tmarsh12345 — Tue, 10 Dec 2024 19:31:41 GMT

Suhbnet is 255.255.255.0, gateway is 192.168.1.254. Should have said all other devices are connected OK.

I ran a cable to my switch but the printer doesn't show in the router.

Re: Printer connection problems

tmarsh12345 — Tue, 10 Dec 2024 19:50:27 GMT

Printer is online wired.

Re: Printer connection problems

JimM11 — Tue, 10 Dec 2024 19:57:56 GMT

@tmarsh12345 Your one line quick response answers are of no use to man nor beast? Crystal ball does not expand to see what you are doing. Wireless setup as far as the Dell manual for the printer say's, you cannot setup wireless printer connection if either/both the usb or network cable are connected. You may wish to download and read that manual, but it may be a simple as you fixed the IP's on the printer originally, and the EE Router may not like any off it.

Re: Printer connection problems

tmarsh12345 — Tue, 10 Dec 2024 20:14:36 GMT

The printer will not connect wirelessly after having tried all the suggestions on this thread. I have manually set the wireless settings, gateway, subnet mask etc. on the printer but still no wireless access. It will connect with an ethernet cable. Hopefully that's clear now.

The printer worked for several months after the new EE hub was set up so I'm thinking maybe it is a problem with the printer rather than the router.

Re: Printer connection problems

JimM11 — Tue, 10 Dec 2024 20:52:02 GMT

@tmarsh12345 And if you ever used the EE app then it will have all the details of the printer stored in the app.

Is the Ethernet direct to the printer or via the switch? Also would recommend you download the Dell Printer manual, the fact that the ethernet connects, you should be able to run all the dell printer utilities to see what is going on.

Re: Printer connection problems

XRaySpeX — Tue, 10 Dec 2024 21:51:07 GMT

Subnet & Gateway IP is correct, Why you change them & what to?