topic Re: Thnking of switching in Broadband & Landline

Thnking of switching

Prototype1 — Mon, 09 Dec 2024 21:48:44 GMT

Hello, I am thinking of switching from talk talk to EE with one of the black friday deals but I am just wondering how long I will be without internet for if I switch and I have just found out talk talk are going to charge me around £180 for early termination, so I am wondering if that is going to be paid by EE directly or I have to pay it myself and then claim it back later. Thanks.

Re: Thnking of switching

JimM11 — Mon, 09 Dec 2024 22:19:55 GMT

@Prototype1 As long as EE are offering you the switching deal, then they cover up to £300 but it is not automatic that you get it, YOU are responsible to pay the final bill and claim back the final payment, link below will explain it all, Down time will be minimal but no way to guarantee how long.

Switching Credit | Broadband Help | EE

Re: Thnking of switching

Prototype1 — Tue, 10 Dec 2024 10:47:57 GMT

Thanks for the reply, so when you say downtime is minimal, are we talking days or hours?

Re: Thnking of switching

XRaySpeX — Tue, 10 Dec 2024 10:57:01 GMT

Mins or maybe an hour if you're switching like-for-like.

Re: Thnking of switching

JimM11 — Tue, 10 Dec 2024 10:59:06 GMT

@Prototype1 EE are any time until midnight on the day of the switchover, and then you have to do your part of getting online if you have a self install, My switch sky to EE was zero downtime, 5 mins to swap over router. Then again i know what i am doing.

Re: Thnking of switching

XRaySpeX — Tue, 10 Dec 2024 11:03:08 GMT

Up to midnight is when it'll occur but actual downtime should be mins. when it does.

Re: Thnking of switching

JimM11 — Tue, 10 Dec 2024 11:19:01 GMT

@XRaySpeX My notification from EE was at 2.23am do you think i was up and ready to go then! Nothing untoward, had quick look on SKY router, seen EE had taken over DNS setting and just got it all ready to go morning time around 8am, you are correct in your assessment mins for me!

Re: Thnking of switching

XRaySpeX — Tue, 10 Dec 2024 11:22:35 GMT

@JimM11 : Yes!