topic Re: Re: 4g EE mini box keeps turning off in Broadband & Landline

Re: 4g EE mini box keeps turning off

Flake1 — Sat, 07 Dec 2024 17:37:15 GMT

My mini box is the same, it works for 20 mins or so then freezes. It's been like this today, normally it occurs once-twice a day.

My main box doesn't have the issue at all and thats downstairs. My router and mini box are upstairs 1 wall separating which is a dry wall.

Re: Re: 4g EE mini box keeps turning off

XRaySpeX — Sat, 07 Dec 2024 17:44:09 GMT

@Flake1 : What is your "main box"? Are they both components of EE Home BB?

Re: Re: 4g EE mini box keeps turning off

Flake1 — Sun, 08 Dec 2024 17:45:57 GMT

Yes they are both components of EE Home BB, I have Broadband and TV with EE.

Re: Re: 4g EE mini box keeps turning off

Alex_H — Mon, 09 Dec 2024 16:07:08 GMT

Hi @Flake1

Welcome to the EE Community

If you are having issues with your 4G Mini box freezing or turning off regularly, I would recommend giving the box a factory reset by pressing down the small pinhole reset button on the back of the box for 5 seconds. If it still continues after that I would recommend getting in touch with our technical team for some further help. Contact Us | Help & Support | EE

Alex