topic Account Login in Broadband & Landline

Account Login

jekib51 — Mon, 09 Dec 2024 14:50:50 GMT

They've started to ask for a mobile phone number when I log in and it looks like it's going to be compulsory soon. I don't have one. Any ide what I will be able to do?

I was going to use the "Write to us " option but they don't mean an email, they literally mean write a letter! Strange choice for an Internet provider.

Re: Account Login

Leanne_T — Mon, 09 Dec 2024 17:45:54 GMT

H there @jekib51

Welcome to the community.

Are you asked when logging into your broadband EE account? If so, which part of your account asks for the number?

Can you let me know the exact message you get?

You can find ways to get in touch with us on the Contact Us page.

Leanne.

Re: Account Login

jekib51 — Wed, 18 Dec 2024 15:23:09 GMT

It happens when I try to log in, ie before I am in my account. It says they need my mobile for two-factor identification and to send verification passcodes. It says I can skip this step now but I can only do that once more. What am I going to tdo to log in in the future? I can't be the only customer who does not have a mobile phone.

Re: Account Login

Peter_W — Wed, 18 Dec 2024 18:15:38 GMT

Thanks for confirming that @jekib51.

The number here doesn't need to be an EE mobile number, it can be from any network that we assign as the contact number for your account.

Do you have no mobile full stop?

Peter