topic Re: New to ee cant access my bill in Broadband & Landline

New to ee cant access my bill

Keepforgetting7 — Thu, 14 Nov 2024 13:14:13 GMT

Re: New to ee cant access my bill

Katie_B — Thu, 14 Nov 2024 14:46:41 GMT

Good afternoon @Keepforgetting7.

Thanks for coming here.

What is happening when you are trying to access your bill?

Are you an EE mobile customer as well as Home Broadband?

Katie

Re: New to ee cant access my bill

Keepforgetting7 — Thu, 14 Nov 2024 15:48:11 GMT

Hi Kate,I'm a new broadband and landline customer,but can't find my account number anywhere it says it's on a confirmation email but can't find it ?many thanks

Re: New to ee cant access my bill

Katie_B — Thu, 14 Nov 2024 17:26:38 GMT

Hi @Keepforgetting7.

Your account number should be on your welcome email.

If you do not have this, please give us a call.

Speak soon,

Katie

Re: New to ee cant access my bill

JillP1 — Sat, 07 Dec 2024 13:15:47 GMT

Please can someone help? I joined EE on Thurs 5 December 2024 and the company has sent me my first bill, however every time I try to access it there's a screen saying opps! Something has gone wrong please refresh or try again later. I've been trying over two days and still can't access it. What do I need to do? Thanks for the help. JillP1

Re: New to ee cant access my bill

JimM11 — Sat, 07 Dec 2024 13:38:29 GMT

@JillP1 Do you know what your account number is, and with the EE app have you linked the EE ID and the BB account to each other, or had EE CS do that for you?

Linking Your EE Products | Profile Help | EE

Re: New to ee cant access my bill

JillP1 — Sat, 07 Dec 2024 13:40:20 GMT

I have to use the website to communicate so don't use apps. Is there any way round it just using the website? Thanks

Re: New to ee cant access my bill

JimM11 — Sat, 07 Dec 2024 13:53:05 GMT

@JillP1 It is the same when using the web site, when you log in to your EE ID, you still have to link your BB account if it has not already been done for you by EE CS!

Re: New to ee cant access my bill

JillP1 — Sat, 07 Dec 2024 13:56:20 GMT

Thanks Jim. My transfer was done by phone so I've probably missed that instruction in all the terms and conditions etc. I'll get on to Customer Service and ask them to do it, if I can't.

Re: New to ee cant access my bill

JimM11 — Sat, 07 Dec 2024 13:59:33 GMT

@JillP1 If you click on the link above it gives you the required information!