topic Re: Smart Hub Pro much better over Smart Hub Plus in Broadband & Landline

Smart Hub Pro much better over Smart Hub Plus

Profile closed — Thu, 05 Dec 2024 15:32:46 GMT

Just installed the Smart Hub Pro today and so far the set up experiance, range, speed tests have all been good, even VoIP connected without issue. The Smart Hub Plus was a nightmare, errors trying to get into the admin page and it was very sluggish and slow, wired devices taking 1-2 minutes to connect to the internet after the router had finished setting up, VoIP would just not detect your number and show red in the router admin page. So far the Pro has fixed all of thse issues. But I have seen a couple posts on here saying the Pro likes to randomly reboot itself between the hours of 00:00 and 00:30 so I'll update this thread if that also happens to me.

Re: Smart Hub Pro much better over Smart Hub Plus

JimM11 — Thu, 05 Dec 2024 16:05:15 GMT

@Profile closed It is not confirmed that the Pro reboot's itself during the period, and there are 4 posted OP's complaining that BB is being lost for a short period, but DO please keep an eye on it and report back either way if such is happening to the device, OP last check was to see FW was at the latest, and as far as posted Forum wise then no one has upped the FW number quoted.

Re: Smart Hub Pro much better over Smart Hub Plus

Profile closed — Thu, 05 Dec 2024 16:18:19 GMT

About 15 minutes after I plugged mine in the firmware and App versions updated from:

App version: 2.22.6
Firmware version: r2.49.5-R-1094775-PROD-1

App version: 2.34.2
Firmware version: r2.64.2-R-1210501-PROD-1

I factory reset the router afterwards to make sure it applied properly.

Re: Smart Hub Pro much better over Smart Hub Plus

JimM11 — Thu, 05 Dec 2024 16:38:07 GMT

@Profile closed Thanks for updating.

Re: Smart Hub Pro much better over Smart Hub Plus

Profile closed — Fri, 06 Dec 2024 15:04:21 GMT

Update 06/12/2024

At first I thought I had that rebooting issue some other people have, but it turns out the firmware updated again overnight around 2:30am. Hub/network uptime both reset and current times are (12 Hrs 23 Mins) so it rebooted at 02:38.

New firmware:

App version: 2.34.2 (Remained the same)
Firmware version: r2.64.3-R-1213091-PROD-1

Re: Smart Hub Pro much better over Smart Hub Plus

JimM11 — Fri, 06 Dec 2024 15:10:29 GMT

@Profile closed Good that you are all over it, FW is just one of those get up and get it done, you did not notice the time that it tried or just working back from the up time? About the 12 to 12.30 morning, nothing strange that you could see, assuming you were up and primmed for the event?

Re: Smart Hub Pro much better over Smart Hub Plus

Profile closed — Fri, 06 Dec 2024 15:13:37 GMT

I was using my phone the whole time from 12 to 12.30 on discord/whatsapp/youtube/browsing, no disconnects at all, the wifi6e symbol stayed active on my phone. I did log into the router once just to check the uptime and it was normal.

Re: Smart Hub Pro much better over Smart Hub Plus

JimM11 — Fri, 06 Dec 2024 15:23:48 GMT

@Profile closed Thanks for the reply and your diligence looking what is going on with the network, not many posting about issues with the Pro and it's associated Smart Wireless.

Re: Smart Hub Pro much better over Smart Hub Plus

Profile closed — Sat, 07 Dec 2024 01:08:05 GMT

So I've just been playing online on PC on a gaming server from 23:45 till 1am and no disconnects.

Guess I don't have that issue 😎

Re: Smart Hub Pro much better over Smart Hub Plus

Ewan15 — Sat, 07 Dec 2024 09:40:28 GMT

@Profile closed Have you tested the LAN ports yet? Some are saying they don't work unless you stick a switch in between the Router and the device.

Re: Smart Hub Pro much better over Smart Hub Plus

JimM11 — Sat, 07 Dec 2024 09:52:52 GMT

@Ewan15 You will more than likely find that the Ethernet port connection could be device specific, and that the switch is more just for elimination and speed buffering, 2.5Gb/s ports are up there and matching all 2.5Gb/s like for like will be way less of an issue, when you mix and match more likely to have problems.

Re: Smart Hub Pro much better over Smart Hub Plus

Profile closed — Sat, 07 Dec 2024 13:59:17 GMT

My PC is plugged directly into the Smart Hub Pro using a 10 metre Cat6 ethernet cable, my PC motherboard only has a 1Gb ethernet port and the ONT I plugged the Smart Hub Pro into only has a 1Gb WAN port. The brand of the ONT is Nokia, we are on the 1Gbs package.