topic Re: Wayleave document in Broadband & Landline

Wayleave document

Daniel4659 — Fri, 06 Dec 2024 07:10:03 GMT

Hi,

I placed an order on October 12, 2024, and I’ve been waiting for an update regarding the wayleave document. Without this document being signed, the work cannot be completed.

I’ve been facing delays, and the installation has now been pushed to February 6th due to the wayleave still not being signed. I’m unsure who needs to sign it and would appreciate any help or information on the delay and what I need to do next.

Could anyone assist with this? Thank you.

Re: Wayleave document

Mustrum — Fri, 06 Dec 2024 09:45:03 GMT

@Daniel4659 what is the wayleave for?

Presumably to close a public road so that it can be dug up, or some kind of access that requires permission from the council?

Re: Wayleave document

Daniel4659 — Fri, 06 Dec 2024 10:32:22 GMT

The wayleave document is required for dig work outside the property it’s not in the car park it’s outside car park but Openreach is not telling me who needs to sign it and I was told it was sent out on the 19th November but I have not received it they have worked they before as I noticed that they dig in the car park for new phone line wires to be connected if someone apply for broadband as they left the wire on the floor cross the car park and there is a patch on the floor next to the wall like a square so they must of got permission to do that but when it came for mine to be done they are requesting the wayleave document

Re: Wayleave document

Daniel4659 — Fri, 06 Dec 2024 10:42:12 GMT

I have even spoken to the council they had no request from Openreach to do any dig work outside the property building it’s a flat and it’s on ground floor

Re: Wayleave document

Mustrum — Fri, 06 Dec 2024 10:52:51 GMT

@Daniel4659 then presumably it is the building owner or landlord that Openreach are waiting for.

Re: Wayleave document

Daniel4659 — Fri, 06 Dec 2024 11:00:59 GMT

They won’t tell me who needs to sign the document I already told them the landlord name his emails address his business address but they won’t confirm it

so no idea what’s going on this been going back and forward from the 12th October and I was told the document was sent out by post but never said where it’s been sent to as I need to know so I know it goes to the right person who owns the building

Re: Wayleave document

Daniel4659 — Fri, 06 Dec 2024 11:03:25 GMT

to me I think Openreach is literally doing this on purpose to annoy me and make even wait longer I ready have a manager on this case but I won’t know anything till tomorrow

Re: Wayleave document

JimM11 — Fri, 06 Dec 2024 11:15:25 GMT

@Daniel4659 You can just do a search on the topic "wayleave document" and it will give you the general idea what has to be done. And as @Mustrum has pointed out that is what needs possibly to be done.

From the OR Site below link.

Obtaining wayleaves | Openreach

Re: Wayleave document

Mustrum — Fri, 06 Dec 2024 11:26:50 GMT

@Daniel4659 I am sure Openreach have more entertaining things to do than deliberately annoy you.

We may get more of an idea if you post the results of the BTW DSL checker, making sure you hide any personal information. If you still have a phone line enter that, otherwise use the address version. https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

PS use a laptop/PC so you post the desktop version and post the whole table.

Re: Wayleave document

Daniel4659 — Fri, 06 Dec 2024 12:02:02 GMT

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)
G.fast Range A (Clean)
G.fast Range B (Impacted)

80	74	20	19	67	Unavailable	Available
80	71.2	20	19	61.7	Unavailable	Available
201	155.8	28.5	11.8	134.1	Unavailable	Green
161.3	106.8	19	9	98.1	Unavailable	Green

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 330

Up to 50

Available

KCI2 Assure

Other Offerings Availability DateVDSL MulticastG.Fast Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

Re: Wayleave document

Daniel4659 — Fri, 06 Dec 2024 13:01:16 GMT

What information I am looking for ?

Re: Wayleave document

JimM11 — Fri, 06 Dec 2024 13:07:18 GMT

@Daniel4659 As requested, @Mustrum would like you to copy paste cut whatever way you need to the BTW table to your property so he can take a look see what is what.

Link to pervious sample so you can see info requested.

Broadband & Landline - The EE Community

Re: Wayleave document

Daniel4659 — Fri, 06 Dec 2024 13:44:21 GMT

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability WBC SOGEA AvailabilityHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

G.fast Range A (Clean)

G.fast Range B (Impacted)

80	74	20	19	67	Unavailable	Available
80	71.2	20	19	61.7	Unavailable	Available
201	155.8	28.5	11.8	134.1	Unavailable	Green
161.3	106.8	19	9	98.1	Unavailable	Green

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 330

Up to 50

Available

KCI2 Assure

Other Offerings Availability DateVDSL MulticastG.Fast Multicast

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

Thank you for your interest

Re: Wayleave document

Daniel4659 — Fri, 06 Dec 2024 13:45:03 GMT

I have copied and paste it there for you

Re: Wayleave document

Mustrum — Fri, 06 Dec 2024 13:59:01 GMT

@Daniel4659 The table shows this is not a straight forward install.

Dud you use the phone number or address checker. If the address, did it show your flat, or just the whole building address?

What service did you order?

This line Up to 330Up to 50--AvailableKCI2 Assure shows your area has not been updated with the latest fibre equipment and the KCI2 shows a complex instal and further investigation and planning needed.

This line Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground. is not showing the building contains flats and that there is no complete path to deliver service.

HTH.

Re: Wayleave document

Daniel4659 — Fri, 06 Dec 2024 14:06:27 GMT

Full Fibre Gigabit All Rounder
Digital Home Phone
Pay Per Call

this what I order from EE

I ready got the hub

but work won’t get done until I receive the document that is required

so what are you saying

you mean the work won’t be done as Openreach won’t tell me anything I got wait till tomorrow for the EE manager

Re: Wayleave document

Mustrum — Fri, 06 Dec 2024 14:15:30 GMT

Dud you use the phone number or address checker. If the address, did it show your flat, or just the whole building address?

Did you order online or over the phone or in a shop?

Re: Wayleave document

Daniel4659 — Fri, 06 Dec 2024 14:43:58 GMT

Was just showing that

nothing about the building or flat

I spoken too BT they told me document was sent on the 4th December no idea where like as they won’t tell you

Re: Wayleave document

Mustrum — Fri, 06 Dec 2024 14:58:28 GMT

OK, the more you say and don't answer my questions, the more concerned I am getting.

Is this a new block of flats, or an older building converted to flats?

Either way if you are not finding your flat number in the checker the less likley it is you will ever get a service.

If the checker does not have your flat number it would mean that the builder/landlord/developer has not registered the change with the Post Office address database.

Re: Wayleave document

Daniel4659 — Fri, 06 Dec 2024 17:31:20 GMT

It’s a old building was turn in to flats years ago

use to be a bed sit