topic Re: Moved From Bt To EE - I have No EE Account number in Broadband & Landline

Moved From Bt To EE - I have No EE Account number

UTS1885 — Fri, 06 Dec 2024 17:34:24 GMT

Ive been moved from BT to EE and was reconnected today, however apart from two emails detailing the plan, i do not have anything saying how to access EE bills like account number. My BT webpage is just showing "Sorry we cant get your account details at the moment'

Re: Moved From Bt To EE - I have No EE Account number

Profile closed — Fri, 06 Dec 2024 17:55:02 GMT

I had the same thing with our phones. Had to ring up for the a/c numbers. It’s all geared up to phone calls and txts. All well and good but at least with the 10 pages BT used to send us, there’d be an acc number.

Have you tried the EE app, or browsing to EE, putting in your email, then doing “Forgot PW”, and following that routine?

Your email should be your identifier.

After this month’s round of bills I’ll be deleting my old BT app altogether. It now lists no products in it.

Re: Moved From Bt To EE - I have No EE Account number

JimM11 — Fri, 06 Dec 2024 18:11:12 GMT

@UTS1885 As @Profile closed has pointed out, either give them a call, or wait and hope that more info is supplied, via your e-mails, will take a little working out and you cannot decipher anything from the DD as they randomise the Account number.

Re: Moved From Bt To EE - I have No EE Account number

UTS1885 — Fri, 06 Dec 2024 19:41:49 GMT

Ive just got six or so asterisks and some numbers ! So will have to ring them.

cheers

Re: Moved From Bt To EE - I have No EE Account number

Profile closed — Fri, 06 Dec 2024 21:56:25 GMT

Ah, OK. I’ve been going long enough to have a couple of bills, and if I look at a bill pdf in the app I can see the acc number in the clear.

Good luck.

Re: Moved From Bt To EE - I have No EE Account number

XRaySpeX — Fri, 06 Dec 2024 23:59:32 GMT

@Profile closed : You can't read your bills until you've linked your BB to your EE a/c. You can't link your BB until you know its a/c no. You can't see your a/c no. until you've read your bills. Catch 22!

Re: Moved From Bt To EE - I have No EE Account number

Profile closed — Sat, 07 Dec 2024 08:40:02 GMT

@XRaySpeX

In my case I could see my BB & TV in 1 acc on the 1 app from Day 1? The phones are separate somewhere else and whilst I was told last week by Exec Complaints that they’d raise a request to put them in the 1 app I can’t get them on the 1 bill till next yr. Seems to me that effectively I’m dealing with 2 separate coys. And none of this is made clear when they push you from BT to EE.