topic Re: If I change to full fibre with EE, can I still use my Gigaset E370HX phones? in Broadband & Landline

If I change to full fibre with EE, can I still use my Gigaset E370HX phones?

Jessica14 — Thu, 21 Nov 2024 18:35:00 GMT

I contacted Gigaset and they said:

'Our Gigaset Phones use two systems, analog and VoIP, the important thing at this point is whether your provider supports these systems, many of our customers can use analog or VoIP phones with their fiber modems, but at this point your provider will give you the most accurate answer, so contact your provider to find out if they will offer VoIP or Analog system support after fiber. '

Re: If I change to full fibre with EE, can I still use my Gigaset E370HX phones?

JimM11 — Thu, 21 Nov 2024 18:57:02 GMT

@Jessica14 How are you using and connecting the phones at present? The replacement on EE FF has you plugging the phone into the ATA port on the back of the EE router, as to wither VOIP side would work that is down to how well the DECT chipset of the phone works with the DECT chipset of the router, everything is not 100% compatible in operation.

Having a quick look at Gigaset, unit plugged into the back of the EE router using the ATA interface should be OK and no different to what you have at present, hopefully you do not have any of the DV system wobbles. Home services, Digital Home Phone above has it's own area if you care to go have a look.

Re: If I change to full fibre with EE, can I still use my Gigaset E370HX phones?

Mustrum — Thu, 21 Nov 2024 19:39:51 GMT

@Jessica14 If as I suspect your Gigaset base station is plugged into a phone socket, then prodding you opt for EE Digital Voice when you change to fibre, the you would just move the base station connection to the phone socket on the router.

But if that is not how you use it, please provide more details.

Re: If I change to full fibre with EE, can I still use my Gigaset E370HX phones?

Jessica14 — Fri, 06 Dec 2024 10:42:16 GMT

Thanks for your replies, and sorry for the delay. The answering machine is plugged into the phone socket and one of the phones is plugged in to the answering machine as well as the electricity socket. The other phones - in different rooms - are just plugged into the electricity socket.

Jessica *****

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[mod edit: removed all personal details from the forum]

Re: If I change to full fibre with EE, can I still use my Gigaset E370HX phones?

Mustrum — Fri, 06 Dec 2024 10:48:53 GMT

@Jessica14 Seems my previous reply is all you will need to do.

Re: If I change to full fibre with EE, can I still use my Gigaset E370HX phones?

JimM11 — Fri, 06 Dec 2024 10:57:44 GMT

@Jessica14 as @Mustrum has pointed out, you just remove the answering machine connection that is plugged into the phone socket currently, and now plug it into the back of the EE router instead.

Re: If I change to full fibre with EE, can I still use my Gigaset E370HX phones?

Jessica14 — Fri, 06 Dec 2024 11:57:36 GMT

Many thanks both

Jessica *****

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[Mod Edit: Removed personal information]

Re: If I change to full fibre with EE, can I still use my Gigaset E370HX phones?

JimM11 — Fri, 06 Dec 2024 12:05:52 GMT

@Jessica14 Please go back to your post an remove all your personal details, this is a public forum, highlight the box. right hand side, down v symbol , edit and remove your details. Thanks Chris getting details out.

Re: If I change to full fibre with EE, can I still use my Gigaset E370HX phones?

Jessica14 — Fri, 06 Dec 2024 12:05:12 GMT

Thanks - I don't know how my details got there, hopefully they are now removed.

Re: If I change to full fibre with EE, can I still use my Gigaset E370HX phones?

JimM11 — Fri, 06 Dec 2024 12:07:09 GMT

@Jessica14 They are now, one of the mods jumped in and edited out the details for you.👌