topic Not as guaranteed in Broadband & Landline

Not as guaranteed

nemis — Thu, 05 Dec 2024 21:40:47 GMT

I’ve recently transferred from BT to EE. I’m on full fibre 500 with minimum guaranteed speed of 425.

I’ve tested the speed via multiple means the speed is never more than 180 down.

Part of the package is described an “EE Smart Hub” which was not delivered - I’m still using my BT router. I contacted EE who stated I’d be keeping my BT router.

So whats going on?

Re: Not as guaranteed

XRaySpeX — Thu, 05 Dec 2024 21:43:40 GMT

Are you testing wired or wireless?

Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: Not as guaranteed

JimM11 — Fri, 06 Dec 2024 09:52:37 GMT

@nemis Which BT router do you have tied to you EE FF 500 package.

Re: Not as guaranteed

nemis — Fri, 06 Dec 2024 20:30:42 GMT

I am still using the BT router none was sent from EE .

Thanks for the reply

Re: Not as guaranteed

nemis — Fri, 06 Dec 2024 20:37:00 GMT

https://www.thinkbroadband.com/speedtest/1733517091212693255

Wireless test

Re: Not as guaranteed

JimM11 — Fri, 06 Dec 2024 21:06:11 GMT

@nemis What fairly normal for EE Smarthub+ and again which BT Router do you have?

EE Smarthub+ SH31B

Re: Not as guaranteed

JimM11 — Fri, 06 Dec 2024 21:31:03 GMT

@nemis You also need to do a wired speed test with a suitable device so at least it is known your package is up near the possible speed, with all wireless devices off if possible.

Re: Not as guaranteed

nemis — Fri, 06 Dec 2024 21:33:42 GMT

Sorry

BT smart hub 2

Re: Not as guaranteed

JimM11 — Fri, 06 Dec 2024 21:43:16 GMT

@nemis That's a pretty good router, and you should be able to get the 500Mb/s out of it, what is the wireless device that you are using, test about 3 foot away from the router, and if you cannot disable all other wireless devices then it's little hard to know if they are all behaving...

Re: Not as guaranteed

nemis — Fri, 06 Dec 2024 22:04:37 GMT

Ahh thats not the result I had it says 150Mbps when i tried it.

Re: Not as guaranteed

JimM11 — Fri, 06 Dec 2024 22:12:25 GMT

@nemis The device that you test with is just as important as the router itself.