topic Re: 4 days and counting without broadband in Broadband & Landline

4 days and counting without broadband

Mh1248 — Sat, 23 Nov 2024 16:01:11 GMT

It has been over 4 days since our broadband has come offline.

EE has done NOTHING to resolve it; their service reps repeatedly lied about the nature of the issue and that there were Openreach engineers out to service it.

Lots of business, work and education has been lost due to this, and EE still wishes to play games.

Oh by the way, they seek to charge over £1100 as a cancellation fee, despite they themselves not providing ANY broadband or service to us.

Absolutely horrible. To anyone thinking about choosing EE, I'll make it simple: Don't.

Re: 4 days and counting without broadband

Mh1248 — Sat, 23 Nov 2024 18:55:27 GMT

It has been over 4 days since our broadband has come offline.

EE has done NOTHING to resolve it; their service reps repeatedly lied about the nature of the issue and that there were Openreach engineers out to service it.

Lots of business, work and education has been lost due to this, and EE still wishes to play games.

Oh by the way, they seek to charge over £1100 as a cancellation fee, despite they themselves not providing ANY broadband or service to us.

Absolutely horrible. To anyone thinking about choosing EE, I'll make it simple: Don't.

Re: 4 days and counting without broadband

Northerner — Sat, 23 Nov 2024 18:57:04 GMT

Hi @Mh1248

What reason are EE giving for the issue.

Thanks

Re: 4 days and counting without broadband

XRaySpeX — Sat, 23 Nov 2024 18:58:37 GMT

Which EE BB plan are you on including its speed? What EE router do you have (read its label)?

Re: 4 days and counting without broadband

XRaySpeX — Sat, 23 Nov 2024 19:39:52 GMT

@Mh1248 : OR engs. don't come out to service mobile BB, where you originally posted.

Which EE BB plan are you on including its speed? What EE router do you have (read its label)?

Re: 4 days and counting without broadband

Mh1248 — Wed, 04 Dec 2024 17:21:40 GMT

it has been nearly 2 weeks since the first complaint and no results. I am unable to check speeds since EE's broadband speed test and other services don't work, whether online or on the app.

the router is the EE start hub 32B model. unable to check the wifi plan nor speed because EE states the service that checks it doesn't work

Re: 4 days and counting without broadband

XRaySpeX — Wed, 04 Dec 2024 17:26:56 GMT

Instead try a wired speedtest preferably, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.