topic Re: Connecting Smart Wifi extenders in Broadband & Landline

Connecting Smart Wifi extenders

RichieGee — Tue, 03 Dec 2024 09:22:37 GMT

Am I correct in thinking the Smart Wifi extenders can't connect to each other, only to the Smart Hub? (I'm sure I read that on here but I can't find it now.) This wasn't the case for the black BT complete wifi discs. This has caused a problem for me as since I upgraded to FTTP - which entailed moving from BT to EE - I'm getting patchy coverage in parts of the house.

My Smart Hub Plus is in a slightly odd place as the ONT (and previously the phone socket) are in one corner of the house. With the BT FTTC I could connect 2 discs to the Smart Hub 2 and a 3rd disc to one of other discs to reach the furthest point. But now that furthest point tries to reach the SH+, not one of the other extenders.

Can anyone confirm this before I take it up with EE? I have solved the issue with TP Link X55 but this means I'm currently paying for a service I'm not using.

Re: Connecting Smart Wifi extenders

JimM11 — Tue, 03 Dec 2024 11:23:45 GMT

@RichieGee Unfortunately do not use any off the EE Smart wireless devices, but you are correct in the recollection of seeing a post where the extenders were to work in mesh or cascade mode, BUT as there is no method of setting in APP or Web manager to the operation, then it is basically down to the units to sort it out, WHICH they do appear to be not doing so. This now becomes a question of i would assume EE CS Tech support to confirm to you how they are expected to work. Best i can do for you, but if you do find out post back any response that you get.

Re: Connecting Smart Wifi extenders

RichieGee — Tue, 03 Dec 2024 11:31:39 GMT

Thanks @JimM11 , that puts me on more solid ground when I contact them.

Re: Connecting Smart Wifi extenders

JimM11 — Tue, 03 Dec 2024 11:49:16 GMT

@RichieGee When i get time will search for the post, and link it for you if i do find it, but it was a while ago... Found it first of, you would not believe it, and linked to you.

EE smart wifi plus - The EE Community

Just another quick note for you, the AX55 you settled on is not the same as a EE+ and its Mesh...

Re: Connecting Smart Wifi extenders

RichieGee — Tue, 03 Dec 2024 11:56:22 GMT

Yes, I've disconnected the EE router completely and I'm using the AX55 in router mode wired straight into the ONT. It's infinitely better - my network is stable throughout the house, the app doesn't freeze up, device management is a breeze (but I don't want to get too off topic, suffice to say the move to EE has been disappointing).

Re: Connecting Smart Wifi extenders

JimM11 — Tue, 03 Dec 2024 12:26:30 GMT

@RichieGee It's one of those, and would say that you have done exactly like it should be done, but as i said, they are just not like for like. Tp-Link make good kit, and will work more than likely as you would expect and more than likely without the headache's also.

Re: Connecting Smart Wifi extenders

RichieGee — Tue, 03 Dec 2024 12:33:45 GMT

Understood @JimM11 , thanks. At the end of the day I just want a reliable network - BT delivered this, EE doesn't.

Re: Connecting Smart Wifi extenders

Profile closed — Tue, 03 Dec 2024 13:10:47 GMT

@RichieGee

Over the decades, I had the occasional issue w BT. But when it worked, it worked. Years without stress.

EE. More aggravation in 2 months than I had over decades. Latest compo hit bank account this morning. I’d rather have had none.

Little wonder ⬇️

Re: Connecting Smart Wifi extenders

JimM11 — Tue, 03 Dec 2024 13:27:08 GMT

@Profile closed Got the compo fight scheduled for the 5th, lost the 21 day's delayed activation charge fight, just could not get billing to understand how can you charge extra, for a service that you had scheduled in your paperwork side, then delayed by 21 day's, go back to that point then charge from that date, then confirm on the e-mail MR you are now live 21 day's later, sweep it under the carpet, charge me more, then NOT expect me to call you, have the EE CS all flummoxed skirt around the issue, NOT supply anything, and say well maybe it will sort its self all out, THINK NOT speak to you in 30 day's from when you activated it on the 5th Nov as per your email and text.... Later say's I. Hope your day's went well at the weekend.🙄

Re: Connecting Smart Wifi extenders

Profile closed — Tue, 03 Dec 2024 13:38:37 GMT

@JimM11 Good luck Jim.

Yes thanks, excellent family lunch Sunday, and birthday in Harrogate yesterday with lunch at Square & Compass ( for anyone who knows the area). Plenty of vino collapso.

Day of rest today playing with my new AirPods Pro 2 👍

Re: Connecting Smart Wifi extenders

JimM11 — Fri, 06 Dec 2024 16:37:12 GMT

@Profile closed Lost the second battle with the compo fight, as i thought on original call 16th Oct don't worry your automatic compensation kicks in, here is your new appointment 21 day's later, all because an OR Contractor arrives late, is not prepared to drill a hole, but may be did not have a long enough drill bit, fills out the report customer is not ready for the install, sugar. and EE charge back to the original date, at least they changed that charge even though it was seen on there end that it was not completed until 5th Nov by OR engineers AT MY request, just not prepared to take all the hassle involved with EE/OR/MJ Quinn to sort this all out. Short story is if not OR doing then watch out what the contractor does... EE are correct they cannot get in the way but do seem to be prepared to fight for the customer it's just not worth the hassle/time/ or effort.

In the end OR did a wonderful job, in and out in less than an hour, all i had to do was drill the hole as everything else was done and at least i had 21 day's to get that done duh.

Re: Connecting Smart Wifi extenders

Profile closed — Fri, 06 Dec 2024 16:47:24 GMT

@JimM11

Ah well Jim, we need to keep holding their feet to the fire, so worth the attempt. Of all my experiences, pulling the fibre in and fitting the ONT was the most trouble free. Easy, in fact, but proper OR 🥵

Nolite te bastardes carborundorum.

Re: Connecting Smart Wifi extenders

JimM11 — Fri, 06 Dec 2024 16:56:53 GMT

@Profile closed My cable was oops, BT pulled it in copper, more than 42 years ago pre my move in previous owners, i was not in the house as been here 42 years, fibre took the exact same path 2 joist's over to even make it easier, to the exact same place that BT had there cable junction box for the copper, which i even moved out of the way, OR did offer to take the copper out, i said just leave it, got something to go back too then we all started laughing together, like that's ever going to happen....

Re: Connecting Smart Wifi extenders

Profile closed — Fri, 06 Dec 2024 17:11:26 GMT

😂

As Churchill would say……

”Keep B*ggering On

Re: Connecting Smart Wifi extenders

RichieGee — Thu, 19 Dec 2024 16:24:49 GMT

Update on this.

TP link X55 has functioned pretty much flawlessly for 2 weeks. Spoke to EE and they offered me a return to BT and the BT equipment at BT's price. However we also tweaked the EE price so it's only pennies different to the BT offer. So I'm keeping the EE account (wary of an accidental disconnection when switching back to BT) with my network gear (there was never an issue with the speed to the house).

While they didn't admit anything, they didn't question my comments on the performance of the EE equipment and were very quick to offer the BT solution.

Re: Connecting Smart Wifi extenders

JimM11 — Thu, 19 Dec 2024 16:42:07 GMT

@RichieGee It's whatever keeps the customer satisfied is the best solution for all involved, smart to stay with EE as the service is up and running, mesh no matter who does it or makes it can be an absolute nightmare of epic proportions, can take eons to sort out and more so when everyone wishes to stay wireless for everything. Glad you posted back and let the forum get updated, good news is always welcome...👍👍