topic Re: Broadband issues in Broadband & Landline

Broadband issues

NOTsatisfied — Sun, 01 Dec 2024 19:38:37 GMT

If I wanted to 'test' my BT supplied equipment i would have a taken a short course in electronics and possibly a course in 'how to be a service engineer' as well. As far as i am concerned, BT supplied the equipment, BT services and finds the fault. I appreciate that EE have now taken over the poor service that BT provided, and I am grateful that they have done such a good job of being even worse than BT, that takes some doing. I now w ant to leave EE and I am told that I have to pay £240? For what, not getting the service i was promised? For not having the support that any decent company should have?

I can' believe a company can be an almost complete monopoly for the supply of broadband and phone services and still be this bad!!!!

Re: Broadband issues

XRaySpeX — Sun, 01 Dec 2024 18:33:36 GMT

@NOTsatisfied : Or perhaps an even shorter course in just following written instructions.

Re: Broadband issues

JimM11 — Sun, 01 Dec 2024 18:36:14 GMT

@NOTsatisfied Not much more that anyone can add, you are well within your right to leave, the ISP is also within there right to re-coup the final cost of you doing so. Good luck with the next choice of ISP.

Re: Broadband issues

Rach_H — Mon, 02 Dec 2024 10:33:26 GMT

Hi @NOTsatisfied

Welcome to the Community!

I'm so sorry to hear that you're having trouble with your broadband connection, and we do want to help you to get this resolved. There are times where we might need you to run some tests, to see if this is something that can be repaired without you needing for an engineer to visit, so you can get things back on track as soon as possible.

We also might need you to collect examples of the issue you're having so we can pinpoint why issues are happening.

Rach

Re: Broadband issues

BillyC46 — Fri, 13 Dec 2024 13:48:08 GMT

I have spent the last 8 days trying to move my BT broadband to EE and totally have been frustrated by everyone in BT and EE being unable to make this happen so far. It started with my home address on BT records not matching my Openreach recorded address, how come since I currently have service with BT. I have been told to ring tomorrow to reorder, hopefully I will get the matter resolved and at the prices that were available when I first asked to change provider.

Re: Broadband issues

Leanne_T — Fri, 13 Dec 2024 16:23:28 GMT

Hi @BillyC46

Thanks for coming to the community and sharing your experience. I am sorry you have not been able to transfer just yet and hope this is sorted soon for you.

Please let us know how you get on tomorrow when you re-order 🙂

Thanks.

Leanne.

Re: Broadband issues

BillyC46 — Sat, 14 Dec 2024 14:33:48 GMT

After much discussion I had to cancel all orders on EE and BT and wait 48 hours to see what happens. I can't understand how Openreach, BT and EE all have the same address for me but I keep being told there is a conflict between Openreach and BT records. This failure by all of the above means that I will miss out on the price offering that was available when I asked to move from BT to EE, due to their incompetence. As an ex employee I am amazed that no-one took ownership of the problem rather than passing me from pillar to post.